Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Where Better Careers Begin!Massage Envy DIberville - 3920 Promenade Parkway Suite H DIberville, MS 39540
Are you and Energetic Retail Manager who loves to make a difference?
Now Hiring self-starters with 3 to 5 years' retail or hospitality management experience. Retail Managers are responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, inventory, and resource management.
Qualifications and training | Key skills:
Salary plus Bonus Commission paid monthly ($40,000-$45,000 annually)
Must have a minimum of 3 to 5 years of management experience
Perks & Pay:
At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other!!
Day-to-Day:
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
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0 Customer Service Training Manager jobs found in Biloxi, MS area