Customer Service Training Manager jobs in Columbus, MS

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Food Service Manager
  • Management & Training Corporation
  • Meridian, MS FULL_TIME
  • Overview

    Pay: $16/hr.

    Work with a purpose! East Mississippi Correctional Facility located in Meridian, MS., is now hiring career-minded people to assist with securing the safety of our community while positively impacting the lives of those on the inside.

    Job title: Assistant Food Service Manager

    Facility name: East Mississippi Correctional Facility

    Location: 10641 HWY 80 West, Meridian, MS., 39037

    Work schedule: Full-time

    Benefit package includes:

    • Health/dental/vision/life insurance
    • 401(k) with company match
    • Paid time off (PTO)
    • 9 paid holidays
    • Career advancement assistance
    • Opportunities for job advancement

    Job responsibilities: Reports to the food service manager. Directly supervises the production supervisor, line supervisors, correctional officer staff and offenders assigned to the dining room. Responsible for the management of food services, which includes the offender dining hall and special food services in compliance with Management & Training Corporation (MTC) and Mississippi Department of Corrections (MDOC) directives.

    Essential functions:

    • Maintains kitchen equipment in orderly workable condition. Ensure work area is safe, clean, and sanitary.
    • Ensure count and control of all kitchen tools. Provide an accurate count of all control items at the beginning and end of each shift.
    • Supervise offenders in preparation of meals required.
    • Mop, scrub, refinish and spot clean kitchen floors.
    • Clean, sanitize, and deodorize rest rooms.
    • Ensure counts are preformed accurately for all offenders assigned to the kitchen.
    • Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques.
    • Maintain accountability of offenders and property; Adhere to safety practices.

    It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

    Education/Experience requirements:

    • Graduation from an accredited senior high school or equivalent or GED. One (1) year full-time, wage-earning experience in correctional, commercial, or institutional food preparation or food service management experience or eighteen (18) months of correctional custody law enforcement experience. Valid driver’s license in the state of Mississippi with an acceptable driving record, unless waived by management.

    Post Hire Requirements:

    Must successfully complete annual in-service training requirements and pass an annual background check.

    Why: Make a real difference every day by helping to change lives.


    Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

  • 1 Day Ago

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On-Site Training Manager
  • MRP Training Solutions
  • Meridian, MS FULL_TIME
  • MRP Training Solutions has an opening for an On-Site Training Manager (OSTM) at Naval Technical Training Command (NTTC), Meridian, Mississippi. In this position, the OSTM provides daily overall manage...
  • 1 Month Ago

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Regional Dental Manager
  • Regional Manager.
  • Starkville, MS FULL_TIME
  • We are looking for an experienced Regional Manager to join our team to oversee 12 locations with several direct reports. The ideal candidate will have a background in vision, dental, medical or retail...
  • 22 Days Ago

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FOOD SERVICE WORKER
  • Air Education and Training Command
  • Columbus, MS FULL_TIME
  • Summary About the position : This position will be assigned to the Bowling Center at Columbus AFB Columbus, Mississippi. The purpose of this position is to perform routine manual duties in food prepar...
  • 21 Days Ago

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Case Manager
  • Management & Training Corporation
  • Meridian, MS FULL_TIME
  • Overview Pay: $16.00/hr. Ready for a meaningful career in criminal justice? MTC Facilities provide a safe and secure working environment for our staff while helping offenders gain valuable skills and ...
  • 1 Month Ago

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FOOD SERVICE WORKER
  • US Air Education and Training Command
  • Columbus, MS FULL_TIME
  • Duties Regular & Recurring Duties and Responsibilities: Sets up glasses, silverware, dishes, trays, napkins, condiments and cold menu items (e.g., salad, dessert, bread and cold beverages) on a servin...
  • 22 Days Ago

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0 Customer Service Training Manager jobs found in Columbus, MS area

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FASTnet Customer Service Representative
  • 4-County
  • Columbus, MS
  • - ***Objectives*** - To foster and maintain positive relations with our members and the public through accurate, friendl...
  • 3/19/2024 12:00:00 AM

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Family Intervention Specialist - Future Opportunity
  • Youth Villages
  • Columbus, MS
  • Overview: Who is Youth Villages? Youth Villages is a nonprofit organization striving to help troubled youth and families...
  • 3/18/2024 12:00:00 AM

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Customer Experience Manager - Part Time (Nights & Weekends)
  • Michaels Stores
  • Columbus, MS
  • Customer Experience Manager - Part Time (Nights & Weekends) page is loaded **Customer Experience Manager - Part Time (Ni...
  • 3/18/2024 12:00:00 AM

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Assistant/Associate/Full Professor
  • Mississippi State University
  • Starkville, MS
  • Position Function: The successful candidate will be expected to develop a nationally recognized research (75%), and teac...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Columbus, MS
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/17/2024 12:00:00 AM

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Commercial Sales Manager
  • AutoZone, Inc.
  • Columbus, MS
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
  • 3/16/2024 12:00:00 AM

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Child Care Assistant
  • Mississippi State University (MS)
  • Starkville, MS
  • Position Function: The child care assistant reports to the Manager at the Child Development and Family Studies Center. R...
  • 3/15/2024 12:00:00 AM

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Field Service Technician - Level 1
  • Sunbelt Rentals, Inc.
  • Columbus, MS
  • Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to...
  • 3/15/2024 12:00:00 AM

The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$73,161 to $110,779
Columbus, Mississippi area prices
were up 1.2% from a year ago

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