Customer Service Training Manager jobs in Columbus, OH

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Columbus, OH PART_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in Ohio!
    Now hiring part-time staff until July 2024

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 6 Days Ago

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Senior Customer Success Manager
  • Chemical Abstracts Service
  • Columbus, OH FULL_TIME
  • Senior Customer Success Manager Date: Mar 20, 2024 Location: Columbus, OH, US, 43202 Company: American Chemical Society CAS uses intuitive technology, unparalleled scientific content and unmatched hum...
  • 6 Days Ago

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CMN Specialist, Customer Service
  • Medical Service Company
  • Columbus, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
  • 24 Days Ago

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Customer Service Manager
  • VCPG Security
  • Columbus, OH FULL_TIME
  • VCPG Security is a trusted security company that focuses not only on protecting our clients but also providing exceptional customer service. We are currently seeking an experienced and dedicated Custo...
  • 21 Days Ago

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Office Manager/Customer Service
  • E V Bishoff Company
  • Columbus, OH FULL_TIME
  • DescriptionThe Office Manager is responsible for the smooth and efficient operation of the construction and maintenance scheduling and office functions for a commercial real estate company while provi...
  • 1 Day Ago

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Customer Service Manager
  • City of Westerville
  • Westerville, OH FULL_TIME
  • This Position is open until filled. Applications are being reviewed as they are received.Westerville is a vibrant city of more than 40,000 residents and a leader in job creation in the region. The com...
  • 3 Days Ago

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0 Customer Service Training Manager jobs found in Columbus, OH area

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Assistant in Training
  • Buckle
  • Columbus, OH
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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ESOL Instructor- Part time
  • Ethiopian Tewahedo Social Services
  • Columbus, OH
  • Job Description Job Description Basic Function Responsible for carrying out the day-to-day work of ESOL/Job Skills instr...
  • 3/29/2024 12:00:00 AM

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Admissions Specialist
  • Lutheran Social Services of Central Ohio
  • Columbus, OH
  • Admissions Specialist FULL TIME | EVENING SHIFT | WEEKENDS INCLUDED Faith Mission, a division of Lutheran Social Service...
  • 3/28/2024 12:00:00 AM

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Bilingual Regional Safety Trainer (English-Spanish)- NTS
  • Nelson Tree Service, LLC
  • Columbus, OH
  • Job Title: Bilingual Regional Safety Trainer Responsible for implementing, maintaining, and conducting safety and techni...
  • 3/28/2024 12:00:00 AM

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Apprentice Jeweler - Signet Jewelers - Morse Crossing - Columbus, OH
  • Signet Jewelers
  • Columbus, OH
  • We have many opportunities available on our other career site pages. Click here to link to our careers page! Join our Fi...
  • 3/28/2024 12:00:00 AM

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Workday Certified Student Records Lead - Higher Education
  • Accenture
  • Columbus, OH
  • Who We Are We are Accenture, a global professional services company, searching for a Workday Student Records Lead to joi...
  • 3/28/2024 12:00:00 AM

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Sales Consultant - $20 / Hour Training Pay!
  • Columbus Region
  • Columbus, OH
  • **Sales Consultant - $20 / Hour Training Pay!** 7176 - Columbus Sawmill - 2700 Farmers Dr, Columbus, Ohio, 43235CarMax, ...
  • 3/27/2024 12:00:00 AM

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Project Manager (Higher Education)
  • MA Design
  • Columbus, OH
  • At MA, we work together every day toward our mission of enriching lives through innovative design. Our core values guide...
  • 3/26/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$84,254 to $127,575
Columbus, Ohio area prices
were up 1.3% from a year ago

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