Customer Service Training Manager jobs in Eugene, OR

Summary:
Overall responsibility/accountability for daily operations of assigned parking station(s) and/or facility(ies). Responsibilities vary according to specific site and contract needs

Essential Duties and Responsibilities:
Include but are not limited to the following, as additional duties and responsibilities may be assigned.

• Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers "Treat others as you would want to be treated."
• Meet and exceed all terms and conditions of contract(s) for the location(s).
• Properly train associates in customer service, operational procedures, time card completion and on-thejob safety.
• Conduct field audits of associates to ensure revenue collection procedures are being followed and revenue is accurately accounted for.
• Ensure operation meets all OSHA and safety standards and complies with company safety procedures.
• Ensure cleanliness, signing, safety and compliance of pertinent parking regulations to company standards at all locations by regular monitoring and promptly taking any needed action.
• Create, implement and maintain strategies for maximization of profitability of assigned location(s).
• Process accounts payables and receivables within established guidelines.
• Manage expenses and cash flow, minimizing "loss" stations.
• Nourish client/customer base by establishing and maintaining consistent communication with landlords and/or property managers, and actively market for growth.
• Provide own transportation at own cost and expense, including, but not limited to fuel, maintenance, repairs and insurance.
• Maintain a clean, neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma, or General Education Degree (GED). Three or more years related experience or training with increasing responsibility. An equivalent combination of education and experience is acceptable.

Language Ability

Able to read, write and comprehend instructions, correspondence and memos. Able to effectively communicate in one-on-one and small group situations.

Math Ability

Able to add, subtract, multiply and divide, using whole numbers.

Reasoning Ability

Able to apply common sense when performing duties and following written and oral instructions.

Computer Skills

Computer literacy, particularly with the Microsoft Office Suite, including word processing, data entry and spreadsheet competency.

Certificates, Licenses, Registrations

Current valid state driver's license and proof of insurance.

Supervisory Responsibilities

Directly supervise one or more employees. Is responsible for the overall direction, coordination, and evaluation of these employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle performance documentation, pay adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and/or run. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Other:

Able to transfer/relocate to another facility/location without notice at any time. The position may require travel between Canada and the USA, when required for business reasons.