Customer Service Training Manager jobs in Flagstaff, AZ

Are you passionate about providing exceptional customer service? Do you have a desire to grow into a managerial role? If so, we have the perfect opportunity for you! Join our team as a Service Advisor - Manager in Training and become a vital link between our customers and our business. In this role, you will not only assist our valued customers but also develop the skills necessary to excel as a manager. If you thrive in a fast-paced environment, have excellent communication skills, and are proficient in computer programs, we want to hear from you!

As a Service Advisor - Manager in Training, your role is to provide a connection between our customers and our business, while also learning the skills necessary to become a manager. You will work closely with customers to understand their needs and facilitate transactions between them and the company. Excellent communication skills, knowledge of record keeping, and proficiency in computer programs are essential for this position.

In addition to the responsibilities of a Service Advisor, you will also have the opportunity to develop managerial skills through training and hands-on experience. You will learn how to coordinate job priorities with technicians, ensure the technician's success by providing necessary support and resources, and maintain the Rocky Mountain promise in all your interactions.

As a Service Advisor-Manager In Training, you will gradually take on more responsibilities and work closely with the Service Advisor Managers to learn about standard operating procedures and the incoming process for all calls. You will report to work on time to ensure that the phones and office are occupied during business hours.

**Responsibilities:**

• Be the face of our company and deliver outstanding customer service by understanding and meeting our customers' needs.
• Establish strong relationships with customers, going the extra mile to ensure their satisfaction.
• Persuade customers to reconsider cancellation or deferral of work by effectively communicating the value of our products and services.
• Collaborate with technicians to ensure they have everything they need to succeed.
• Update paperwork promptly and accurately using our computer systems.
• Provide estimates to the service manager in a timely manner.
• Work closely with the parts manager or assigned parts specialist.
• Maintain accurate records of customer complaints, causes, and corrections.
• Ensure all parts are received and added to work orders promptly.
• Hold technicians accountable for inspections and follow-ups.
• Assist breakdown coordinators in providing road service support.
• Keep work orders organized and ready for invoicing, ensuring accuracy in labor and material costs.
• Monitor work in progress and update schedules and priorities as needed.
• Communicate the status of work orders to the branch manager at the end of each shift.
• Handle incoming road calls and truck center work orders with professionalism and efficiency.
• Maintain a clean and professional service office environment.

**Qualifications:**

- High school diploma or equivalent.
- Exceptional communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in computer programs and record-keeping.
- Ability to adapt and respond to different types of customers.
- Attention to detail and accuracy.
- Excellent team player.

By fulfilling the responsibilities of a Service Advisor-Manager In Training, you will gain valuable experience and skills necessary to transition into a Manager role within Rocky Mountain Truck Centers.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Rotating shift

Experience:

• Service Writing: 2 years (Required)

Ability to Commute:

• Flagstaff, AZ (Preferred)

Ability to Relocate:

• Flagstaff, AZ: Relocate before starting work (Required)

Work Location: In person