Customer Service Training Manager jobs in Fort Worth, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Automotive Store Manager-in-Training (MIT)
  • Sun Auto Tire and Service
  • Fort Worth, TX FULL_TIME
  • Overview

    Driver’s Edge Auto Repair has delivered fast and easy service for over 10 years. We proudly serve the greater Dallas & Fort Worth areas and provide great service on an array of automotive services, optimizing performance utilizing proven processes inside of a systematic approach to automotive repair.

     

    The Manager-in-Training "MIT" is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

     

    Compensation: $50,000/Yr. to 70,000/Yr. 

     

    Benefits:

    • Competitive Bi-Weekly Pay
    • Tuition Reimbursement
    • Paid Vacation and Sick Time
    • 6 Paid Holidays
    • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
    • Life Insurance (Company paid)
    • 401(k) Retirement Savings Plan with Company Match
    • Discounted Services on Personal and Immediate Family Vehicles
    • Opportunity for Advancement!!!

     

    Principle Duties & Responsibilities:

    People

    • Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service. Holds employees accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors.
    • Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
    • In partnership with HR, recruits, interviews, and hires new employees as business dictates.
    • Conducts performance evaluations for all employees at regular intervals.

     

    Financials

    • Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement. Shares financial targets and results with all employees during store meetings.
    • Reviews invoices and other daily reports to identify opportunities for growing the business.
    • Maintains proper controls over the Company’s physical and financial assets. Follows standard closing procedures including timely deposit of checks and cash.

     

    Facilities

    • Ensures the cleanliness of the store – both front and back, at all times.
    • Maintains “Best in class” housekeeping and merchandising standards to ensure the comfort of customers. Conducts regular inspections of equipment, requests maintenance, as necessary.
    • Ensures that all purchased, but not used parts are returned timely to vendor and credits received and forwarded to Accounting.

     

    Qualifications:

    • Two or more years of experience in management or equivalent business experience in the automotive industry.
    • Previous experience in managing and coaching team members to success through effective communication.
    • Proven ability to develop and meet monthly, quarterly and annual plans with clearly defined goals for their individual store.
    • Proven track record of consistently meeting and exceeding sales and profit goals.
    • Previous experience as an Automotive Technician or similar position preferred, but not required.
    • Possess valid Texas driver’s license, or obtain a valid Texas driver’s license within 30 days of hire date.
    • Possess current or expired State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
    • Ability to work a minimum of five days, including weekends.

     

    Working Conditions and Physical Demands:

    The Manager-in-Training will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside.

    The Store Manager must be able to meet the following physical requirements:

    • Stand up to eight hours per day and able to walk to gain access to various areas of the building
    • Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or finger objects frequently
    • Lift and/or move up to 10 pounds regularly, lift and/or move up to 50 pounds occasionally.
    • Hear and speak
    • Vision sufficient to detect color, depth, and re-focus

     

     

    Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

     

     

     

    #bayard 

  • 23 Days Ago

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Training Manager
  • Management & Training Corporation
  • Bridgeport, TX FULL_TIME
  • Overview Pay: $22.00 Impact lives with Management & Training Corporation! At the Bridgeport Correctional Center in Bridgeport, Texas, our foundation is based upon the philosophies of caring about othe...
  • 1 Month Ago

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Customer Service-Phlebotomist Paid Training
  • People Science
  • Arlington, TX FULL_TIME
  • Our team is looking for all levels of Customer service and medical professionals. Paid training, no experience is required Responsibilities · Valid driver’s license with a good record · Can pick up ov...
  • 4 Days Ago

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Customer Service Representative
  • Precision Door Service of Houston
  • Southlake, TX FULL_TIME
  • Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owne...
  • 8 Days Ago

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Customer Service Specialist
  • Service Experts - Calverley
  • Fort Worth, TX FULL_TIME
  • Location: Ft. Worth, TX Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employee...
  • 14 Days Ago

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Customer Service Manager
  • Karat Home Inc
  • Fort Worth, TX FULL_TIME
  • JOB RESPONSIBILITIES: Reviews and manages orders, verifies orders, and enters orders into the ERP system Develops relationships with customers, inter-office personnel, and outside services to promote ...
  • 25 Days Ago

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0 Customer Service Training Manager jobs found in Fort Worth, TX area

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Apprentice Jeweler - Signet Jewelers - Hulen Mall - Fort Worth, TX
  • Signet Jewelers
  • Fort Worth, TX
  • We have many opportunities available on our other career site pages. Click here to link to our careers page! Join our Fi...
  • 3/28/2024 12:00:00 AM

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4th grade Science/Social Studies Teacher - IDEA Rise Academy (Immediate Opening)
  • IDEA Public Schools
  • Fort Worth, TX
  • Description Role Mission: IDEA Academy teachers are responsible for ensuring that every IDEA student masters the academi...
  • 3/27/2024 12:00:00 AM

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Assistant Fitness Director
  • Onelife Fitness
  • Arlington, TX
  • ** Assistant Fitness Director** **Job Category****:** Personal Training and Athletic Conditioning **Requisition Number**...
  • 3/27/2024 12:00:00 AM

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COMMUNITY EDUCATOR-FT
  • ALLIANCE FOR CHILDREN INC
  • Fort Worth, TX
  • Job Description Job Description Alliance For Children is the children’s advocacy center serving all of Tarrant County. S...
  • 3/27/2024 12:00:00 AM

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Assistant Director
  • Child Development Schools
  • Burleson, TX
  • Explore your passion for childhood education with us! Founded in 1988, Child Development Schools is headquartered in Aus...
  • 3/26/2024 12:00:00 AM

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Assistant Director
  • Child Development Schools
  • Burleson, TX
  • Explore your passion for childhood education with us! Founded in 1988, Child Development Schools is headquartered in Aus...
  • 3/26/2024 12:00:00 AM

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Admissions Representative
  • Advatix, Inc.
  • Arlington, TX
  • Admissions Representative Role Summary Our client is seeking an Admissions Representative to join their rapidly growing ...
  • 3/25/2024 12:00:00 AM

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Admissions Specialist I / Part-Time
  • Texas Health Resources
  • Arlington, TX
  • Admissions Specialist I / Part-Time We're looking for qualified Admissions Specialist like you to join our Texas Health ...
  • 3/24/2024 12:00:00 AM

Fort Worth is located in North Texas, and has a generally humid subtropical climate. It is part of the Cross Timbers region; this region is a boundary between the more heavily forested eastern parts and the rolling hills and prairies of the central part. Specifically, the city is part of the Grand Prairie ecoregion within the Cross Timbers. According to the United States Census Bureau, the city has a total area of 349.2 square miles (904 km2), of which 342.2 square miles (886 km2) is land and 7.0 square miles (18 km2) is covered by water. It is a principal city in the Dallas–Fort Worth metropl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$83,614 to $126,606
Fort Worth, Texas area prices
were up 2.2% from a year ago

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