Customer Service Training Manager jobs in Georgiana, AL

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Blood Collection Staff/Customer Service- Training Provided
  • American National Red Cross
  • Montgomery, AL FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us?  As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $17.00 This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights The American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. Whether you’re a recent graduate or an experienced professional, if you share our passion for helping people, we invite you to join us - where your career is a force for good. The American Red Cross is committed to excellence in service through diversity and inclusion. You will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. We celebrate the distinct differences that make us unique, and we foster work environments that recognize the diverse needs of our people. We need people who want to contribute their individual talents to help their neighbors locally, across the country, and around the world. As a leading humanitarian organization in the nation, the American Red Cross embeds principles of diversity and inclusion in all we do to fulfill our mission in a manner that is culturally competent and that deeply values and respects all humankind.
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Office Manager & Customer Service Representative
  • Allegiance Staffing
  • Jacksons Gap, AL FULL_TIME
  • A local Pest Control Company is seeking an Office Manager and Customer Service Representative to oversee and maintain the following responsibilities: Customer Service Representative to over 2,000 clie...
  • 21 Days Ago

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Manager in training
  • Bojangles
  • Montgomery, AL FULL_TIME
  • MANAGER IN TRAINING JOB SUMMARY : The Manager in Training (MIT) is a future restaurant leader. This is a learning role. MITs are learning what they need to know to become directly responsible for the ...
  • 20 Days Ago

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Manager in training
  • Hibbett Sports
  • Montgomery, AL FULL_TIME
  • 06025 Montgomery, ALLE 303 City Gear, LLC Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible for...
  • 24 Days Ago

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Manager in training
  • Hibbett Sports
  • Selma, AL FULL_TIME
  • 06161 Selma, ALLE 303 City Gear, LLC Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible for assi...
  • 24 Days Ago

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Manager in training
  • Hibbett Sports
  • Tuskegee, AL FULL_TIME
  • 06156 Tuskegee, ALLE 303 City Gear, LLC Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible for a...
  • 24 Days Ago

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0 Customer Service Training Manager jobs found in Georgiana, AL area

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Bilingual Onsite Supervisor
  • Surge Staffing
  • Greenville, AL
  • Job Description Job Description Job Description Surge Staffing is committed to connecting great employees with great cus...
  • 3/29/2024 12:00:00 AM

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Truck Care Diesel Technician
  • Loves Travel Stops & Country Store
  • Evergreen, AL
  • Req ID:430565 Address: 16101 Hwy 84 Evergreen, AL, 36401 Welcome to Loves! Where People are the Heart of Our Success Die...
  • 3/29/2024 12:00:00 AM

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Truck Care Diesel Technician - Hiring Event
  • Loves Travel Stops & Country Store
  • Evergreen, AL
  • Req ID:430565 Address: 16101 Hwy 84 Evergreen, AL, 36401 Welcome to Loves! Where People are the Heart of Our Success Die...
  • 3/29/2024 12:00:00 AM

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Assistant Store Manager
  • O'Reilly Auto Parts
  • Greenville, AL
  • The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and sto...
  • 3/28/2024 12:00:00 AM

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Retail Parts Pro
  • Advanceautoparts
  • Greenville, AL
  • Location: Location: Retail Parts Pro in Greenville, AL at Advance Auto Parts **Location:** 901 Fort Dale Road **Career D...
  • 3/28/2024 12:00:00 AM

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Delivery Driver Non CDL
  • Pepsi-Cola Bottling Co. of Luverne
  • Luverne, AL
  • POSITION SUMMARY: The function of the Customer Service Representative is to perform specific sales activities for all as...
  • 3/27/2024 12:00:00 AM

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Lab Technician
  • American Family Care
  • Greenville, AL
  • Come grow with our AFC family and support our patient-centric approach to Healthcare! American Family Care is one of the...
  • 3/26/2024 12:00:00 AM

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Store Manager
  • Community Choice Financial Family of Brands
  • Greenville, AL
  • Overview: As a results-driven Store Manager, you will oversee the success of your store and team by setting the bar high...
  • 3/1/2024 12:00:00 AM

Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738. Georgiana is located in southern Butler County at 31°38'24.313" North, 86°44'21.991" West (31.640087, -86.739442). Interstate 65 passes to the northwest of the town, with access from exit 114 (State Route 106). U.S. Route 31 (Mobile Road) passes through the east side of the town, leading north 16 miles (26 km) to Greenville, the county seat. Via I-65, it is 58 miles (93 km) north to Montgomery, the state capital, and 110 miles (180 km) southwest to Mobile. According to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$76,268 to $115,482
Georgiana, Alabama area prices
were up 1.3% from a year ago

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