Customer Service Training Manager jobs in Greensboro, NC

Le Bleu Enterprises is the THE industry leader in home and office delivery services. Our water is the best available and so are our people. We reward our employee's hard work with top notch income, a full benefits package and a professional, motivating and fun work environment.

As an Account Manager, you will:

• Answer a high volume of inbound calls while maintaining a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to internal and external inquiries via email, phone, text and face-to-face.
• Manage customer order entries and update customer accounts.
• Acknowledge and resolve customer complaints.
• Knowledge of our products and services inside and out so that you can answer questions and resolve issues quickly.
• Sales focus- Recommend potential products or services to current and potential customers.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Support other departments as necessary.
• Other responsibilities as assigned

The successful candidate will also have:

• Excellent communication skills
• A warm, approachable manner
• At least two years’ experience in a customer service position
• Minimum of one year in a call center environment
• Extensive experience using MS office software
• Experience using database management systems
• Supervisory experience a plus

If you possess these skills and qualifications, and have a passion for servicing a great customer base, we would love to meet you.

Job Type: Full-time

Salary: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay