Customer Service Training Manager jobs in Greenville, MS

Description

ESSENTIAL FUNCTIONS:

• Financial oversight of all sales and profit goals. Achievement of superior results by developing and implementing strategies for merchandising, margin management, expense control and shrinkage reduction
• Provide outstanding customer service through the formation and proper scheduling of an engaged workforce. Establish, model, and monitor service expectations in accordance with company guidelines
• Formulate and execute plans for the recruitment, hiring, evaluation, and development of store associates. Support and meet company expectations for employee retention and developing leadership talent
• With appropriate oversight, ensure that the Assistant Store Manager remains primarily responsible for and carries out his or her own management and supervisory responsibilities
• Perform all functions of opening and closing the store as needed
• Develop and support a team-oriented environment with Assistant Managers and all other associates of store
• Monitor and assist direct reports in ensuring freight flow, merchandise maintenance, and operational controls are maintained to company standards
• Timely and accurate completion of all internal reporting processes
• Maintain building, grounds, and equipment in good repair
• Additional responsibilities to be determined as business needs arise
• Ability to operate store equipment (including but not limited to telephone, copiers, fax machines, computers, forklifts, etc.)
• Ability to process merchandise information through store computer system, register and complete all required paperwork
• Ability to move throughout all areas of the store; sales floor, receiving, register areas, including the outside perimeter of the store
• Ability to travel between stores with some overnight stays required

Requirements

• Must be relocatable
• High School diploma or equivalent required
• Higher education, including two and four-year degrees related to business management preferred, but not required
• Minimum of three years store management experience in a mid-size to large retail service-oriented business, or demonstration of skills and learning through an internal development program and selection process
• Possess the ability to effectively manage in a professional work environment
• The ability to exercise sound judgment
• Efficient planning, prioritization and implementation of detailed instructions
• The ability to learn and communicate new information and processes to all associates within company standards
• Comprehension of selling and service skills
• Outstanding interpersonal and listening skills
• Move objects up to and exceeding 200 pounds with reasonable accommodation. Ability to lift objects weighing up to 50 pounds

WORKING CONDITIONS:

• Must Have Valid Driver’s License – Ability to work Weekends and Holidays- Must be able to Travel(10%)- Computer Skills- 5 years of supervisor/leadership skills required- Dependable Transportation