Customer Service Training Manager jobs in Killeen, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

M
Office Manager
  • Management & Training Corporation
  • Burnet, TX FULL_TIME
  • Overview

    Pay: $17.00 per hour

    Impact lives with Management & Training Corporation! At the Ellen Halbert Unit in Burnet, Texas, our foundation is based upon the philosophies of caring about others, giving back, and making a social impact. We provide a safe and secure working environment for our staff while helping an at-risk population receive the treatment necessary for success on their road back to a healthy, productive life.

    Position name: Office Manager

    Facility name: Ellen Halbert Unit

    Location: 800 Ellen Halbert Drive, Burnet, Texas, 78611

    Work schedule: Full time, Monday - Friday

    Benefit package includes:

    • Medical, vision, and prescription drug benefits
    • Dental benefits
    • Life insurance
    • Accidental death and dismemberment insurance
    • Short-term and long-term disability benefits
    • 401(k) retirement plan
    • Employee assistance program
    • Paid time off (PTO)
    • Paid holidays
    • Bereavement leave
    • Civic duty and military leave
    • Travel insurance
    • Education assistance

    Essential Duties:

    • Performs a variety of administrative and clerical functions required by the contract including human resources and programs. Maintains confidentiality with sensitive facility information.
    • Maintains up-to-date personnel files.
    • Ensures all new hire information and other personnel changes are entered into the computer and proper notification forwarded to payroll and ensures adequate and up-to-date personnel records are maintained.
    • Processes paperwork for terminating employees, including retirement report and forms when applicable.
    • Informs new employees of available insurance benefits, procedures, etc. Coordinates with insurance company regarding claims, resolution of problem cases, etc.
    • Provides follow-up correspondence to applicants and agencies regarding employment status.
    • Completes and maintains accurate weekly monthly reports.
    • Types reports, maintains records and files. Maintains calendar of events, schedules appointments and takes minutes of meetings.

    Qualifications:

    • Graduation from an accredited senior high school or equivalent (GED) required.
    • Two (2) years of human resources, administrative or related experience required.
    • Computer proficiency strongly preferred.
    • Must be knowledgeable in business correspondence, including writing, spelling, grammar, and appropriate formats, and possess strong interpersonal communication skills.
    • A valid driver's license in the state of Texas with an acceptable driving record required, unless waived by management.
    • Must successfully complete TDCJ approved annual in-service training requirements and pass annual background check.

    Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

  • 1 Month Ago

S
Customer Service
  • Sprinkles on Top Ice Cream Shop
  • Harker Heights, TX FULL_TIME
  • Sprinkles on Top Ice Cream Shop is looking for part time candidates to join our team. We are a small, locally owned creamery located in Harker Heights. We make all of our own ice cream and have proudl...
  • 1 Month Ago

J
Customer Service Manager - State Farm Agent Team Member
  • Joaquin Carrasquillo - State Farm Agent
  • Killeen, TX FULL_TIME
  • Position Overview Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. Responsibilities Establish customer relati...
  • 1 Month Ago

Y
Store Manager in Training
  • Yesway Logo
  • Gatesville, TX FULL_TIME
  • ESSENTIAL FUNCTIONS: (other duties may be assigned) Assist the Store Manager with management responsibilities including training and development of employees and store responsibilities; Scheduling emp...
  • Just Posted

E
Store manager in training
  • EZCORP
  • Copperas Cove, TX FULL_TIME
  • Address : 1420 E. Hwy 190 Copperas Cove, Texas 76522 Brand : EZPawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into grea...
  • Just Posted

P
MIT - Manager in Training
  • Pizza Hut
  • Fort Hood, TX FULL_TIME
  • MIT - Manager in Training: All new managers undergo a management training program for a minimum of eight weeks. During this training period, you are an MIT. After you have successfully completed your ...
  • 1 Day Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Training Manager jobs found in Killeen, TX area

T
Natural Sciences Division Tutor (Grant Funded)
  • Temple College
  • Temple, TX
  • Salary: $14.00 Hourly Location : 2600 South First Street Temple, TX Job Type: Part-Time Staff Job Number: 00210 Division...
  • 4/25/2024 12:00:00 AM

D
High School Counselor
  • Diocese of Austin Catholic Schools
  • Temple, TX
  • Ministerial Character The principal is the visible foundation of the school which the Bishop has entrusted to the princi...
  • 4/24/2024 12:00:00 AM

Y
Multi-District Training Director
  • YMCA of Central Texas
  • Round Rock, TX
  • The YMCA of Central Texas is seeking a driven individual to join our Licensed Child Care team as a Multi-District Traini...
  • 4/24/2024 12:00:00 AM

T
Crew Chief
  • Team Car Care dba Jiffy Lube
  • Killeen, TX
  • Overview: Start Your New Career Today! Pay: $15 an hour plus bonus pay and full benefits! GREAT working hours Monday thr...
  • 4/24/2024 12:00:00 AM

T
Regional Director of Clinical Operations
  • Touchstone Communities
  • Killeen, TX
  • Touchstone Communities- Central Texas area (Killeen/Waco/Belton/Temple) Must reside within a reasonable commute of this ...
  • 4/24/2024 12:00:00 AM

C
Adjunct Faculty - Equine
  • Central Texas College
  • Killeen, TX
  • Position Details This form is the official Personnel Requisition form used to notify Employment Services of job vacancie...
  • 4/23/2024 12:00:00 AM

E
Optical Lab Technician FT Killeen, TX #065
  • Eyemart Express
  • Killeen, TX
  • Optical Lab Technician Full Time Optical Lab Technician experience is preferred but not required. We are willing to trai...
  • 4/22/2024 12:00:00 AM

T
Instructor, High School Equivalency (HSE), Part-Time, Grant Funded (Killeen Location)
  • Temple College
  • Temple, TX
  • Salary: $23.00 Hourly Location : Killeen Goodwill Center, TX Job Type: Part-Time (Faculty) Job Number: 00256 Division: W...
  • 4/21/2024 12:00:00 AM

Killeen is a city in Bell County, Texas, United States. According to the 2010 census, its population was 127,921, making it the 21st-most populous city in Texas. It is the principal city of the Killeen–Temple–Fort Hood Metropolitan Statistical Area. Killeen is directly adjacent to the main cantonment of Fort Hood. Its economy depends on the activities of the post, and the soldiers and their families stationed there. It is known as a military "boom town" because of its rapid growth and high influx of soldiers. Killeen is located in western Bell County at 31°6′20″N 97°43′36″W / 31.10556°N 97.7...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$78,249 to $118,485
Killeen, Texas area prices
were up 1.2% from a year ago

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020