Customer Service Training Manager jobs in Lebanon, PA

Caring Hands Animal Hospital is seeking an outstanding Customer Service Representative Manager to join our team!

In this role, the successful candidate will provide leadership, guidance, supervision, and oversight for the client service team while also working reception duties with them in a fast paced environment. Under the direction of the Practice Owner, the Customer Service Manager will perform a wide range of administrative activities, related to the hospital, providing excellent client relations, staffing guidance and training, and the promotion of services that serve to support effective business operations.

Skills, Knowledge and Expertise

· Must have at least 3-4 years of customer service experience in a medical office.

· Passionate about providing exceptional customer service and skilled in communicating effectively with team members and clients.

· Ability to handle multiple tasks and deal with an environment of changing priorities.

· Effective problem solver and takes initiative to be creative in finding solutions to obstacles that occur.

· Must work comfortably with other managers, team members in a collaborative, respectful and professional manner.

· Must be available to fill or find coverage for open shifts.

· Must be familiar with all clinic operating procedures and protocols. Also, create and implement and maintain Customer Service /Reception desk protocols.

· Organize and lead monthly Customer Service team meetings along with maintaining minutes and communications to the entire Hospital team.

· Must complete the Veterinary Receptionist Certificate of Excellence (VRCE) program within 1yr

Benefits

· Paid time off accrual basis / Paid Holidays

· Health Insurance

· Dental Insurance

· 401K with 4% company match

· Employee discounts

About Caring Hands Animal Hospital

Caring Hands Animal Hospital (formerly Leighow Veterinary Hospital) has been serving the Danville and surrounding communities for about a century. The hospital has been under new ownership since the spring of 2021 and just moved into a much larger and modern veterinary facility. Caring Hands Animal Hospital is here to serve our community in the best way we can by taking care of not only our patients, but the clients who love them.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Danville, PA 17821: Relocate before starting work (Required)

Work Location: In person