Customer Service Training Manager jobs in Levittown, PA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Business Systems Consultant
  • IT Customer Service - POST
  • Trenton, NJ CONTRACTOR
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.

    Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.

    EXCELLENT written and verbal communication.

    Project

    This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

    REQUIRED RESPONSIBILITIES/EXPERIENCE:

    The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

    Skills required:

    -Experience with Help Desk, customer service, and directly assisting users.

    -Experience with developing systems via a structured SDLC methodology including Agile methodology.

    -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.

    -Experience in developing UI/UX mockups and workflows (Adobe XD preferred).

    -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.

    -Experience in collaborating with multiple teams to develop and implement programs.

    -Experience in writing test plans and test scripts and conducting various testing.

    - Experience in creating user training manuals and conducting user training and demos.

    - Ability to analyze complex business processes and work flows and propose areas for improvement.

    - 4 year college degree or equivalent study required.

    - Relevant work experience: 6 to 8 years.

    Job Type: Contract

    Salary: $51.71 - $54.06 per hour

    Experience level:

    • 10 years

    Schedule:

    • 8 hour shift

    Experience:

    • Helpdesk/Customer Service: 5 years (Required)
    • Business analysis: 5 years (Required)
    • UI/UX mockup: 5 years (Required)

    Work Location: In person

  • 2 Days Ago

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Manager, Customer Insights
  • Educational Testing Service (ETS)
  • Princeton, NJ FULL_TIME
  • Job Description: About ETS: For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality an...
  • 23 Days Ago

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Service Technician, Compressor Technique-Trenton, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Trenton, NJ FULL_TIME
  • Service Technician, Compressor Technique-Trenton, NJ Functional area: Service Country: United States City: Trenton Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passionate peo...
  • 1 Month Ago

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Customer Billing Representative
  • Occupational Training Center
  • Burlington, NJ FULL_TIME
  • Based upon a Contract Worksheet, position prepares and renders monthly billings to Source America and Non-Source America customers under existing contractual relationships via the Intacct system or th...
  • 9 Days Ago

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Customer Service Manager
  • Vistry Group PLC
  • Warrington, PA FULL_TIME
  • Role Overview In a Nutshell… We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry Merseyside and Cheshire West, covering development across the region. As our ...
  • 20 Days Ago

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CUSTOMER SERVICE MANAGER
  • Goodwill Industries of Southern New Jersey and Phi
  • Hamilton, NJ OTHER
  • Job Details Job Location: Hamilton Plaza Store - Hamilton, NJ Salary Range: $16.75 - $20.75 Hourly DescriptionThe Customer Service Manager is responsible for the oversight, leadership and achievement ...
  • Just Posted

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0 Customer Service Training Manager jobs found in Levittown, PA area

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Head Athletic Trainer (STEMCivics Charter School)
  • Jag Physical Therapy
  • Levittown, PA
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve STEMCivics Charter School in Ewing, NJ ! Full-...
  • 3/28/2024 12:00:00 AM

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Head Athletic Trainer (STEMCivics Charter School)
  • Jag Physical Therapy
  • Fairless Hills, PA
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve STEMCivics Charter School in Ewing, NJ ! Full-...
  • 3/28/2024 12:00:00 AM

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Assistant Athletic Trainer (Cairn University)
  • Jag Physical Therapy
  • Florence, NJ
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve Cairn University in Langhorne, PA! Full-time a...
  • 3/28/2024 12:00:00 AM

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Assistant Athletic Trainer (Cairn University)
  • Jag Physical Therapy
  • Roebling, NJ
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve Cairn University in Langhorne, PA! Full-time a...
  • 3/28/2024 12:00:00 AM

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Assistant Athletic Trainer (Cairn University)
  • Jag Physical Therapy
  • Morrisville, PA
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve Cairn University in Langhorne, PA! Full-time a...
  • 3/28/2024 12:00:00 AM

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Head Athletic Trainer (STEMCivics Charter School)
  • Jag Physical Therapy
  • Bristol, PA
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve STEMCivics Charter School in Ewing, NJ ! Full-...
  • 3/28/2024 12:00:00 AM

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Assistant Athletic Trainer (Cairn University)
  • Jag Physical Therapy
  • Bordentown, NJ
  • Job Description Rewarding full-time Athletic Trainer opportunity to serve Cairn University in Langhorne, PA! Full-time a...
  • 3/28/2024 12:00:00 AM

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Part Time Nanny 3 days a week
  • College Nannies and Sitters - Fairfax, VA and Philadelphia-Wayne
  • Langhorne, PA
  • Family in Langhorne, PA (19047) needs care 3 times per week for infant girl starting in October. Mom works remotely and ...
  • 3/26/2024 12:00:00 AM

Levittown is a census-designated place (CDP) and planned community in Bucks County, Pennsylvania, United States, within the Philadelphia metropolitan area. The population was 52,983 at the 2010 census. It is 40 feet (12 m) above sea level. Though not a municipality, it is sometimes recognized as the largest suburb of Philadelphia in Pennsylvania (while Upper Darby Township, Lower Merion Township, Bensalem Township, Abington Township and Bristol Township are municipalities larger in size in the three surrounding Pennsylvania counties). Starting with land purchased in 1951, it was planned and bu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$93,595 to $141,718
Levittown, Pennsylvania area prices
were up 1.5% from a year ago

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