Customer Service Training Manager jobs in Longview, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Manager, Food Service
  • Management & Training Corporation
  • Overton, TX FULL_TIME
  • Overview

    Pay: $18 per hour

    Work with a purpose! Billy Moore Correctional located in Overton, Tx. is now hiring career-minded people to assist with securing the safety of our community while positively impacting the lives of those on the inside.

    Job title: Assistant Food Service Manager

    Facility Name: BILLY MOORE CORRECTIONAL CENTER

    Location: 8500 N. FM 3053 Overton, TX., 75684

    Work schedule: Full-time

    Benefit package includes:

    • Health/dental/vision/life insurance
    • 401(k) with company match
    • Paid time off (PTO)
    • 9 paid holidays
    • Career advancement assistance
    • Opportunities for job advancement

    Job responsibilities: Reports to the food service manager. Directly supervises the production supervisor, line supervisors, correctional officer staff and offenders assigned to the dining room. Responsible for the management of food services, which includes the offender dining hall and special food services in compliance with Management & Training Corporation (MTC) and Texas Department of Criminal Justice (TDCJ) directives.

    Essential functions:

    • Maintains kitchen equipment in orderly workable condition. Ensure work area is safe, clean, and sanitary.
    • Ensure count and control of all kitchen tools. Provide an accurate count of all control items at the beginning and end of each shift.
    • Supervise offenders in preparation of meals required.
    • Mop, scrub, refinish and spot clean kitchen floors.
    • Clean, sanitize, and deodorize rest rooms.
    • Ensure counts are preformed accurately for all offenders assigned to the kitchen.
    • Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques.
    • Maintain accountability of offenders and property; Adhere to safety practices.

    It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

    Education/Experience requirements:

    • Graduation from an accredited senior high school or equivalent or GED. One (1) year full-time, wage-earning experience in correctional, commercial, or institutional food preparation or food service management experience or eighteen (18) months of correctional custody law enforcement experience. Valid driver’s license in the state of Texas with an acceptable driving record, unless waived by management.

    Post Hire Requirements:

    Must successfully complete annual in-service training requirements and pass an annual background check, both of which must be approved by TDCJ.

    Why: Make a real difference every day by helping to change lives.


    Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

  • 1 Month Ago

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Customer Service Sales Representative (Training Provided)
  • Five Nine Solutions, Inc.
  • Lufkin, TX FULL_TIME
  • Company DescriptionFive Nine Solutions, Inc. is a vibrant and diverse team focused on customer retention and new customer acquisition. There are openings right now for positions representing clients i...
  • 8 Days Ago

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Retail Customer Service Associate - TRAINING PROVIDED!!
  • Five Nine Solutions, Inc.
  • Lufkin, TX FULL_TIME
  • Company DescriptionFive Nine Solutions, Inc. is a vibrant and diverse team focused on customer retention and new customer acquisitions. Job DescriptionAs a Retail Customer Service Associate, you will ...
  • 8 Days Ago

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Customer Service and Direct Sales Associate - PAID TRAINING
  • Eminence Marketing Group, Inc.
  • Longview, TX FULL_TIME
  • Company DescriptionWe provide a positive work environment in which to develop both professionally. We provide opportunity for advancement based upon an outgoing training program coupled with a strong ...
  • 1 Month Ago

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Customer Service Rep - CSR
  • Service Star Brands
  • Tyler, TX FULL_TIME
  • Are you ready to embark on an exciting career journey with Service Star Brands in Tyler, TX? We're seeking a dynamic and dedicated Customer Service Rep - CSR to join our team full-time. If you're pass...
  • 1 Month Ago

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Customer Service Store Manager
  • Ace Cash Express
  • Tyler, TX FULL_TIME
  • WHY ACE? You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to...
  • 18 Days Ago

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0 Customer Service Training Manager jobs found in Longview, TX area

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Laboratory Assistant Lead - Longview - Full Time
  • Christus Health
  • Longview, TX
  • Description Summary: Performs all lab assistant procedures (including, but not limited to, phlebotomy, client processing...
  • 4/26/2024 12:00:00 AM

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Supervisor Pharmacy Technicians - Longview - Full Time
  • Christus Health
  • Longview, TX
  • Description Summary: This position is responsible for orienting and training, evaluating, and scheduling pharmacy techni...
  • 4/26/2024 12:00:00 AM

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Customer Service Rep
  • Lincare Holdings
  • Longview, TX
  • Job Description work directly with medical professionals and physicians to facilitate patient care advocate for and work...
  • 4/26/2024 12:00:00 AM

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Newborn Photographer and Sales
  • MOM365, Inc.
  • Longview, TX
  • Weekend, Part-time photography/sales position with guaranteed pay and potential to earn commission up to $18/hour! Is ph...
  • 4/26/2024 12:00:00 AM

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RN/LVN Assistant Director of Nursing (ADON)
  • Highland Pines
  • Longview, TX
  • Highland Pines - *****5 Star Annual survey for 2021***** Job Type: Full-Time Medical Specialty: Geriatrics Openings: (1)...
  • 4/26/2024 12:00:00 AM

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Printer Maintenance Associate
  • Computer Task Group, Inc
  • Longview, TX
  • Description: CTG is seeking to fill a Printer Maintenance Associate opening for our client in Longview, TX. Location: Lo...
  • 4/26/2024 12:00:00 AM

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RN, Registered Nurse Clinic Lead - Specialty General Surgery - Full Time
  • CHRISTUS Health
  • Longview, TX
  • Description Summary: Provide administrative support duties to include assisting with department process improvement, ba...
  • 4/26/2024 12:00:00 AM

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Program Instructor - In-school (East Texas)
  • GIRL SCOUTS OF NORTHEAST TEXAS
  • Tyler, TX
  • Job Details Job Location East Texas - Tyler, TX Position Type Part Time Description Program Instructor - In-school This ...
  • 4/24/2024 12:00:00 AM

Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$78,594 to $119,006
Longview, Texas area prices
were up 1.2% from a year ago

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