Customer Service Training Manager jobs in Los Angeles, CA
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- Big Brand Tire & Service
-
Encino, CA
FULL_TIME
-
As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strategy; giving you an opportunity to become a manager in our company.
Responsibilities include:
- Being a self-starter with strong work ethic and a high level of integrity.
- Being detail oriented with the ability to manage multiple tasks.
- Having excellent communicators with strong interpersonal skills.
- Putting in the necessary amount of time in order to complete tasks and support performance execution.
- Having knowledge of tires, tire related and mechanical services.
Managers in Training must:
- Possess a College degree and 1 year of management experience (shift manager for retail or service industry)
- Or, 3 years of automotive experience with 1 year of management experience
- Or, 3 years management experience (shift manager for retail or service industry)
- Or, 2 years in a lead role or supervisory position
- Be energetic, hard-working, and ethical
- Understand and follow company strategies and policies
- Possess a valid Driver's License and must be insurable under our automobile insurance.
- Be physically able to lift 70 lbs. and endure continuous crouching, bending, and turning.
Benefits:
- Competitive hourly rates plus commission
- Upon successful completion of the Manager in Training Program, salary can range from $55-$110k a year
- Medical, dental, vision, life insurance, and accident Insurance available
- Paid vacations and holidays
- 401k plan with company match
- Excellent career progression opportunities
Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!
- 1 Month Ago
- People Science
-
Culver, CA
FULL_TIME
- Our team is looking for all levels of Customer service and medical professionals. Paid training, no experience is required Responsibilities · Valid driver’s license with a good record · Can pick up ov...
- 1 Month Ago
- Atlas Copco Compressors LLC -North America Customer Center
-
Los Angeles, CA
FULL_TIME
- Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Los Angeles, CA Company name: Atlas Copco Compressors LLC Date of posting: Mar...
- 23 Days Ago
- Internal Revenue Service
-
Los Angeles, CA
FULL_TIME
- Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
- 4 Days Ago
- American National Red Cross
-
Pomona, CA
FULL_TIME
- Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
- 1 Day Ago
- American Red Cross
-
Pomona, CA
FULL_TIME
- By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
- 1 Day Ago
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0 Customer Service Training Manager jobs found in Los Angeles, CA area
- KIPP SoCal Public Schools
-
Los Angeles, CA
- Who We Are KIPP SoCal Public Schools is a nonprofit organization that operates 23 tuition-free, open-enrollment charter ...
- 4/19/2024 12:00:00 AM
- California State University
-
Los Angeles, CA
- Part-time Temporary Lecturer in Special Education & Counseling (EDSC) Job no: 537567 Work type: Instructional Faculty - ...
- 4/19/2024 12:00:00 AM
- Archdiocese of Los Angeles (Department of Catholic Schools)
-
Los Angeles, CA
- About the Employer The Archdiocese of Los Angeles and the Department of Catholic Schools work with over 200 Catholic ele...
- 4/19/2024 12:00:00 AM
- California State University
-
Los Angeles, CA
- Part-time Temporary Lecturer in Finance, Law, and Real Estate Job no: 537626 Work type: Instructional Faculty - Temporar...
- 4/19/2024 12:00:00 AM
- Archdiocese of Los Angeles (Department of Catholic Schools)
-
Los Angeles, CA
- About the Employer The Archdiocese of Los Angeles and the Department of Catholic Schools work with over 200 Catholic ele...
- 4/18/2024 12:00:00 AM
- InterVarsity Christian Fellowship
-
Los Angeles, CA
- Area Ministry Director - South Bay, Greater Los Angeles, California (Undergraduate Ministry) Work Location: California S...
- 4/18/2024 12:00:00 AM
- Children's Hospital Los Angeles
-
Los Angeles, CA
- NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los An...
- 4/18/2024 12:00:00 AM
- Lindamood-Bell Learning Processes
-
Los Angeles, CA
- Job Description We are looking for energetic, positive individuals to work as tutors we call Clinicians, in a Lindamood-...
- 4/18/2024 12:00:00 AM
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