Customer Service Training Manager jobs in Manchester, NH

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager In Training - Keene, NH
  • VIP Tires & Service
  • Keene, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.)                                              REPORTING TO: District Manager / Market Manager          EMPLOYMENT CLASSIFICATION: Exempt   GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.   ESSENTIAL DUTIES & RESPONSIBILITIES: 1.       Makes sure that workplace safety is Priority #1.  Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2.       Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer. 3.       Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a.       Hire the best associates in the area b.       Develop a superior team                                                                      i.      Ensure all store associates have taken and passed all their required LMS training                                                      ii.      Ensure all store associates complete any and all relevant vendor training                                                    iii.      Make sure all associates are T.I.A basic automotive service certified                                                    iv.      Career path with associates during structured associates coaching sessions                                                      v.      Sign up associates and provide study material for any applicable ASE certifications c.       Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation d.       Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings e.       Monitor e-mail throughout the day for customer appointments and communication f.        Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions g.       Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order h.       Attend off site meetings and training sessions as needed. Typically, several times per year                                                                             3.       Facility and Equipment Maintenance   ·         Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.   ·         Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs   ·         Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day   ·         Ensures appropriate steps are taken to maintain a clean service department throughout the business day ·         Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business   ·         Any facility or equipment issues should be entered into the facility or equipment database   4.       Procedural Compliance ·         Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.   5.       Additional Responsibilities (Performs other functions as required.) ·         Communicates with other levels of management as needed to ensure compliance with service standards and company policies   ·         Serves as policy administrator in assigned location     PERFORMANCE MEASURMENT: ·         The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.       STANDARD MANAGEMENT WORK WEEK: ·         SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ·         ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team   REQUIRED QUALIFICATIONS:   1.      Knowledge, Skills, and Abilities ·       Strong people management and leadership skills, motivational, supportive, assertive, and decisive ·       Excellent verbal and written communication ·       Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions ·       Strong organization and time management skills ·       A comprehensive understanding of automotive servicing and the industry   2.      Minimum Educational and/or Experience Level ·       Two years related experience in automotive service management ·       Completion of two-year college or technical school program recommended ·       Or an equivalent combination of education and experience   3.      Proven results Certificates, Licenses, and/or Registrations ·       Current, valid driver’s license issued in state of residence ·       Equipment Safety Certification ·       ASE Certification C1– Service Consultant required ·       ASE Certification P2 – Parts Specialist recommended ·       ASE Certification G1 – Maintenance and light repair recommended ·       State Inspection License Required (where applicable)   ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.       Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.   Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.   Essential Physical Activity Requirements   Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling   Walking Climbing     Kneeling     Crawling     Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.   Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs.     Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)     ACKNOWLEDGEMENT:                                  Supervisor                                         Date                             Associate                                 Date     This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
  • 21 Days Ago

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Manager In Training - Manchester, NH
  • VIP Tires & Service
  • Manchester, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 21 Days Ago

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Blood Collection Staff/Customer Service- Training Provided
  • American National Red Cross
  • Manchester, NH FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 21 Days Ago

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Blood Collection Staff/Customer Service- Training Provided
  • American Red Cross
  • Manchester, NH FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 21 Days Ago

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FT Assistant Manager Customer Service
  • Hannaford
  • Keene, NH FULL_TIME
  • Address: USA-NH-Keene-481 West Street Store Code: Store 08163 Customer Service (7241873) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
  • 1 Day Ago

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FT Assistant Manager Customer Service
  • Hannaford Supermarkets
  • Keene, NH FULL_TIME
  • Address: USA-NH-Keene-481 West Street Store Code: Store 08163 Customer Service (7241873) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
  • 8 Days Ago

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0 Customer Service Training Manager jobs found in Manchester, NH area

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Assistant Athletic Trainer
  • UMass Lowell
  • Lowell, MA
  • General Summary of Position: The Assistant Athletic Trainer will assist the Assistant AD for Sports Medicine and Perform...
  • 3/27/2024 12:00:00 AM

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Outreach and Admissions Specialist
  • NH Job Corps
  • Manchester, NH
  • Job Description Job Description Work for a company that makes a difference. We are growing! NH Job Corps is hiring for a...
  • 3/26/2024 12:00:00 AM

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Special Education Administrator
  • Applied ABC
  • Manchester, NH
  • Title: Special Education Administrator Position Type: Full-time Location: Southern New Hampshire Date Available: July 20...
  • 3/26/2024 12:00:00 AM

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New Grad RN Summer-Fall Residency
  • Parkland Medical Center
  • Derry, NH
  • Description Introduction $10,000 Sign on Bonus for Qualifying Units! Do you want to join an organization that invests in...
  • 3/26/2024 12:00:00 AM

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New Grad RN
  • Parkland Medical Center
  • Derry, NH
  • Description Introduction Do you want to join an organization that invests in you? At Parkland Medical Center, you come f...
  • 3/26/2024 12:00:00 AM

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Guidance Counselor
  • NH Job Corps
  • Manchester, NH
  • Job Description Job Description Work for a company that makes a difference. We are growing! NH Job Corps is hiring for a...
  • 3/26/2024 12:00:00 AM

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New Grad RN Intensive Care Residency
  • Parkland Medical Center
  • Derry, NH
  • Description Introduction Do you want to join an organization that invests in you? At Parkland Medical Center, you come f...
  • 3/25/2024 12:00:00 AM

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Superintendent
  • NESC Staffing, Corp
  • Portsmouth, NH
  • Job Description Job Description Title- Superintendent Junior- Mid Level Type- Perm ONSITE WORK Location- Portsmouth, NH ...
  • 3/24/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$88,041 to $133,309
Manchester, New Hampshire area prices
were up 1.4% from a year ago

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