Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
AGGRESSIVE EXPERIENCED TRUCKING TRANSPORTATION AGENT
Since 1958, Quick Delivery Service has been providing container drayage and logistics services to the entire Gulf Coast. Our locations are strategically positioned in the key markets of the South Eastern Regions.
Mobile trucking company looking for a customer service agent for our Hot Shot/Truckload and Container Dept. Truck transportation dispatch experience a must.
Knowledge of order entry, invoicing, HOS and E-log / ELD preferred.
Responsibilities
Benefits:
Simple IRA
Simple IRA matching
Dental insurance
Health insurance
Disability plans
Accidental Plans
Paid time off
Life insurance
Safety equipment provided
Vision insurance
Schedule: M-F 7-5PM
Salary paid position
Salary negotiable based on experience
Home time
Year round work
Office -Job
Type:
Company Hot Shot Dispatcher
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