Customer Service Training Manager jobs in Oakland, CA
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- Lever Implementation Training Environment
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Oakland, CA
FULL_TIME
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PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.
Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.
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THE LEVER STORY
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have reached our Series D, raising more than $120 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
California residents applying for positions at Lever can see our privacy policy here.
- 20 Days Ago
- Compass Group Careers
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Hayward, CA
FULL_TIME
- Canteen Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA Pay Grade: 13 Salary: $66,500 - $70,000Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, di...
- 18 Days Ago
- Canteen
-
Hayward, CA
FULL_TIME
- Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA Pay Grade: 13 Salary: $66,500 - $70,000 Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, discounte...
- Just Posted
- INEOS Composites
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Dublin, CA
FULL_TIME
- INEOS Composites US LLCINEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. Our products touch every aspect of modern life. I
- 1 Month Ago
- Sysco
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Walnut Creek, CA
FULL_TIME
- The compensation range provided complies with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. BE...
- 1 Month Ago
- Invictus Marketing Solutions
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San Leandro, CA
FULL_TIME
- Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looki...
- 4 Days Ago
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0 Customer Service Training Manager jobs found in Oakland, CA area
- Bay Area Community Resources (bacr)
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Oakland, CA
- Job Title: Expanded Learning Program- Academic College & Career Program Instructor (PI) The purpose of the Academic Prog...
- 4/25/2024 12:00:00 AM
- Bay Area Community Resources
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Oakland, CA
- Job Title: Expanded Learning Program Manager - Oakland We are seeking a committed and passionate Expanded Learning Progr...
- 4/25/2024 12:00:00 AM
- Bay Language Academy Inc
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Alameda, CA
- Job Description Job Description Bay Language Academy is expanding and is seeking more part-time aspiring ITALIAN INSTRUC...
- 4/24/2024 12:00:00 AM
- Bay Language Academy Inc
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Alameda, CA
- Job Description Job Description Bay Language Academy is expanding and is seeking more part-time aspiring KOREAN INSTRUCT...
- 4/24/2024 12:00:00 AM
- Lighthouse Community Public Schools
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Oakland, CA
- Job Description LCPS Special Education Program Specialist JD The Organization Lighthouse Community Public Schools At Lig...
- 4/23/2024 12:00:00 AM
- Fpi Management Inc.
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Alameda, CA
- The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property o...
- 4/23/2024 12:00:00 AM
- Northern Light School
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Oakland, CA
- Mission: Northern Light School (NLS) is an independent progressive school in Oakland, CA serving students in Pre-K to 8t...
- 4/22/2024 12:00:00 AM
- FRED FINCH YOUTH & FAMILY SERVICES
-
Oakland, CA
- Description Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year afte...
- 4/21/2024 12:00:00 AM
About Oakland, California
were up 4.5% from a year ago