Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking Sales & Customer Service Representatives to join our newest location of Beyond Limits Gym. Fitness and customer service experience are required. We are excited to bring our newest location to the Orlando area and seeking motivated individuals to help us launch our beautiful new gym space. Candidates must be passionate about fitness and helping people achieve their goals in the gym. Please forward your resume if interested.
Responsibilities:
- Communicate with customers via phone, email, and message to provide assistance and resolve inquiries
- Conduct outbound calling to potential customers to promote products and services
- Perform data entry to update customer information and sales records
- Analyze customer needs and recommend appropriate gym products and services
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Handle customer concerns with professionalism and empathy
- Maintain a high level of product knowledge to effectively address customer inquiries
- Perform daily cleaning and ensure an organized gym space
Skills:
- Excellent communication skills, both verbal and written
- Strong data entry skills with attention to detail
- Proven sales experience or ability to effectively sell products and services
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in English and Spanish is a plus
- Able to use web-based point of sale system for products and services
- Ability to handle outbound calling in a professional manner
- Strong phone etiquette and active listening skills
We offer competitive compensation comparable to industry offerings, as well as opportunities for career growth and advancement. Join our team and grow with us as we change the game for strength training in Orlando, Florida!
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: 15 – 30 per week
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Work Location: In person
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