Customer Service Training Manager jobs in Pompano Beach, FL

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Legacy Service Partners
  • Fort Lauderdale, FL FULL_TIME
  • Legacy Service Partners in partnership with Paradise Plumbing & AC, Fort Lauderdale, FL is looking for a Customer Service Manager!


    Reports To: Operations Manager


    About the Role: The Customer Service Manager & Lead is responsible for managing and coordinating a team of customer service personnel, overseeing departmental operations, improving department efficiency, and providing direct support to customers. This role requires significant knowledge of relevant software tools, ability to conduct workflow audits, and train new hires.

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    Responsibilties:
    • Team Management: Directly supervise a team of 4 within the Customer Service Department, manage employee schedules, ensure adequate staffing during peak times, and handle interviewing, hiring, and training processes.
    • Customer Support: Provide direct customer service support, resolving issues, and answering queries. Handle escalated customer issues in a manner that benefits both the customer and the company. Achieve an 80% Booking Rate
    • Issue Resolution: Address escalated customer queries or complaints, identify solutions, or direct customers to relevant departments. Check documentation for accuracy and proper format before submitting to billing.
    • Process Improvement: Enhance departmental and organizational efficiency by identifying opportunities for process improvement. Collect and analyze data related to customer contact and interactions.
    • Software Knowledge: Be an expert on all material related to our software tools: Service Titan, Dial Pad, Podium, Service Inbox, etc. Answer queries related to these software tools and continually update your knowledge to share with the team.
    • Workflow Audit: Ensure calls are closed properly and within designated timeframes. Review technicians' notes to ensure no additional work orders or tasks need to be opened, payments were collected, invoices were emailed, and proper follow-up was completed.
    • Training: Train new hires in company policies and best practices, and ensure training completion.
    • Special Projects: Participate in special projects, such as Proposal Follow Up and Call Classification Audit, and any other additional projects as needed.


    Qualifications:
    • College degree or General Education Degree (GED) with at least 4 years of related experience and/or training; or equivalent combination of education and experience.
    • Excellent customer service, communication skills, and proficiency in Service Titan.
    • Strong understanding of business processes with the ability to translate business requirements into technical requirements.
    • Strong organizational skills and ability to manage priorities and workflow.
    • Demonstrated team-building and leadership skills.
    • Professional appearance and demeanor.
    • Basic understanding of clerical functions and accounting procedures.
    • Proficiency in the primary language(s) used in the workplace; bilingual skills a plus.
    • Attention to detail, versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
    • Team leadership, conflict resolution, and problem-solving skills.


    Desirable Skills:
    • Willingness to create a team learning environment and to foster a positive work culture.
    • Ability to balance department efficiency and service excellence.
    • Willingness to assist team members to achieve departmental goals.
    • Confidence in leading and motivating a team towards shared goals.
    • Proven interpersonal, collaborative, and relationship-building skills; ability to interact positively with team members across various levels within the company and with customers.


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    $50,000 - $70,000 a year
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    Why Paradise? We offer competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are valued. Join our team and be a part of delivering exceptional service to our residential customers!


    Paradise Service Technologies is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.

  • 1 Month Ago

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Customer Service Representative
  • Legacy Service Partners
  • Fort Lauderdale, FL FULL_TIME
  • Energetic Customer Service Star with Sales Experience needed for a Top-Notch Residential Service CompanyAbout Us: We're Paradise Service Technologies - your friendly neighborhood home service experts,...
  • 1 Month Ago

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Customer service manager
  • Hand and Stone
  • Fort Lauderdale, FL FULL_TIME
  • Benefits : Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Training & development Vision insurance SEEKING QUALIFIED CANDIDATES FOR...
  • 18 Days Ago

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Customer Service Manager
  • Spring Footwear Corp
  • Pompano Beach, FL FULL_TIME
  • Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cor...
  • 21 Days Ago

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Customer Service Manager
  • Hand and Stone Massage and Facial Spa - Weston, FL
  • Weston, FL FULL_TIME,PART_TIME
  • Hand and Stone Weston seeks dynamic individuals to join our team as Customer Service Managers. This role involves collaborating with Spa Associates at the front desk to deliver exceptional service, ha...
  • Just Posted

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Fashion Customer Service Manager
  • Bikini Crush
  • Fort Lauderdale, FL FULL_TIME
  • We are looking for a self motivated candidate who is looking to work with a growing company, has an interest in fashion and who is experienced in retail and customer support for a luxury brand. Candid...
  • 3 Days Ago

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0 Customer Service Training Manager jobs found in Pompano Beach, FL area

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Academic Tutor I Part-Time (Multiple Vacancies) (North Campus)
  • Broward College
  • Pompano Beach, FL
  • Job Description Summary Tutors work in the Academic Success Center (ASC) or assigned department, both one-on-one and in ...
  • 3/28/2024 12:00:00 AM

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Associate Dean, Academic Affairs (Health Science)
  • Broward college
  • Pompano Beach, FL
  • Job Profile Summary The purpose of the job is to serve in a management and leadership capacity reporting to the appropri...
  • 3/26/2024 12:00:00 AM

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ABC Institute Apprenticeship College - Director of Education
  • Associated Builders and Contractors Florida East Coast Chapter
  • Coconut Creek, FL
  • Job Description Job Description Overview Reporting to the Chief Operating Officer, the Director of Education is responsi...
  • 3/25/2024 12:00:00 AM

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Superintendent, Concrete
  • Suffolk Construction
  • Pompano Beach, FL
  • General Concrete Superintendent to oversee our self-perform concrete efforts elevating the craft and quality that make u...
  • 3/25/2024 12:00:00 AM

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Academic Tutor I Part-Time (Multiple Vacancies) (North Campus)
  • Broward Community College
  • Pompano Beach, FL
  • Job Description Summary Tutors work in the Academic Success Center (ASC) or assigned department, both one-on-one and in ...
  • 3/24/2024 12:00:00 AM

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Superintendent - COMMERCIAL EXPERIENCE
  • CROWN CAPITAL MGMT LLC
  • Pompano Beach, FL
  • Job Description Job Description Are you an experienced roofing professional with a passion for leading teams and deliver...
  • 3/24/2024 12:00:00 AM

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Superintendent
  • CROWN CAPITAL MGMT LLC
  • Pompano Beach, FL
  • Job Description Job Description ¿Es usted un profesional experimentado en techos con una pasión por liderar equipos y of...
  • 3/24/2024 12:00:00 AM

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Academic Tutor II Part-Time (Multiple Vacancies) (North Campus)
  • Broward College
  • Pompano Beach, FL
  • Job Description Summary Tutors work in the Academic Success Center (ASC) or assigned department, both one-on-one and in ...
  • 3/24/2024 12:00:00 AM

Pompano Beach /ˌpɒmpənoʊ ˈbiːtʃ/ is a city in Broward County, Florida, United States, along the coast of the Atlantic Ocean just to the north of Fort Lauderdale. The nearby Hillsboro Inlet forms part of the Atlantic Intracoastal Waterway. As of the 2010 census the city's population was 99,845, It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. Pompano Beach is currently in the middle of a redevelopment process to revitalize its beachfront and historic downtown. The city has also been listed as one of the top real estate ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$83,330 to $126,176
Pompano Beach, Florida area prices
were up 2.9% from a year ago

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