Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Legacy Service Partners in partnership with Paradise Plumbing & AC, Fort Lauderdale, FL is looking for a Customer Service Manager!
Reports To: Operations Manager
About the Role: The Customer Service Manager & Lead is responsible for managing and coordinating a team of customer service personnel, overseeing departmental operations, improving department efficiency, and providing direct support to customers. This role requires significant knowledge of relevant software tools, ability to conduct workflow audits, and train new hires.
\nWhy Paradise? We offer competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are valued. Join our team and be a part of delivering exceptional service to our residential customers!
Paradise Service Technologies is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
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0 Customer Service Training Manager jobs found in Pompano Beach, FL area