Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
EISCO is looking for experienced Tank Cleaning Project Managers to join or growing team. Ideal candidate will have 5 years of tank cleaning experience, lesser experience can be acceptable upon interview and work history. Be capable of managing/directing all aspects of a tank cleaning project as it is related to customer/vendor interaction and safe completion of each job. An ideal candidate will possess a Tank Entry Supervisor credential, TWIC Card and have experience in managing the execution of black oil, asphalt, diesel, jet, gasoline, refinery slop/process water (including sour water) and ethanol tanks – any combination is a plus. Candidates must be proficient in Windows Office Suite and capable of ensuring compliance with all EISCO policies and procedures, while maintaining/improving relationships with customers by providing quality, timely tank cleaning services. Other duties as assigned. This position requires up to 90% travel throughout the United States and Caribbean.
Benefits:
Schedule:
License/Certification:
Work Location: Port Arthur Area and On The Road
Requirements
Requirements
Physical demands include standing on feet 100% of day, must lift 50 lbs, be capable of wearing respiratory protection for 6 hours in a day, have full dexterity of limbs and range of motion, have good hearing, be capable of climbing and working from elevated surfaces, be capable of entering and working in confined spaces.
Clear All
0 Customer Service Training Manager jobs found in Port Arthur, TX area