Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you passionate about providing exceptional customer service? Do you have a desire to grow into a managerial role? If so, we have the perfect opportunity for you! Join our team as a Service Advisor - Manager in Training and become a vital link between our customers and our business. In this role, you will not only assist our valued customers but also develop the skills necessary to excel as a manager. If you thrive in a fast-paced environment, have excellent communication skills, and are proficient in computer programs, we want to hear from you!
As a Service Advisor - Manager in Training, your role is to provide a connection between our customers and our business, while also learning the skills necessary to become a manager. You will work closely with customers to understand their needs and facilitate transactions between them and the company. Excellent communication skills, knowledge of record keeping, and proficiency in computer programs are essential for this position.
In addition to the responsibilities of a Service Advisor, you will also have the opportunity to develop managerial skills through training and hands-on experience. You will learn how to coordinate job priorities with technicians, ensure the technician's success by providing necessary support and resources, and maintain the Rocky Mountain promise in all your interactions.
As a Service Advisor-Manager In Training, you will gradually take on more responsibilities and work closely with the Service Advisor Managers to learn about standard operating procedures and the incoming process for all calls. You will report to work on time to ensure that the phones and office are occupied during business hours.
**Responsibilities:**
**Qualifications:**
- High school diploma or equivalent.
- Exceptional communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in computer programs and record-keeping.
- Ability to adapt and respond to different types of customers.
- Attention to detail and accuracy.
- Excellent team player.
By fulfilling the responsibilities of a Service Advisor-Manager In Training, you will gain valuable experience and skills necessary to transition into a Manager role within Rocky Mountain Truck Centers.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
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Work Location: In person
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