Customer Service Training Manager jobs in Richland, WA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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And customer service
  • Pizza Hut
  • Richland, WA FULL_TIME
  • There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple...

    But the truth is, great pizza is made by great people.

    So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people. We need people like YOU to make it - and we don't just mean that you make the pizza.

    What we mean is you make Pizza Hut, Pizza Hut!

    You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way.

    But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.

    Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!

    So, you do you! Let's celebrate it!

    • Competitive wages
    • Tips received from customers
    • Mileage and cell phone data reimbursement if you're delivering to customers
    • Next Day Pay" earned wage access - Don't wait for payday! Withdraw up to 40% of your earned wages the day after you've worked!
    • 401(k) program with Company match (after 1 year of service)
    • Employee meals and discounts - save on your favorite pizza and wings!
    • Pizza Hut Perks Program - savings on everyday purchases, including up to 23% off your monthly cell phone bill with AT&T!
    • Earn your GED for FREE through our GEDWorks program
    • Reduced-cost college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU program
    • Employee Assistance Program - receive 3 FREE telephonic consultations for whatever life throws your way. Need financial advice?

    Struggling with your mental health? Coping with grief? We've got you covered!

    If you hit full-time status (30 hours average) over the course of a year, you become eligible for our full benefits package, including :

    • Medical, dental, and vision insurance
    • Disability Insurance
    • Life insurance
    • Accident and Critical Illness insurance
    • Accidental Death and Dismemberment Insurance
    • Telemedicine
    • And additional supplemental insurance coverage

    Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!

    • Sick time accrual for all team members (PTO if you're located in Nevada)
    • 1-week vacation if you're a Full time Shift Manager (equivalent to your average weekly hours after 1 year of service)
    • 2-weeks vacation if you're an Assistant or General Manager - this amount goes up based on your tenure with the Company!

    So what would make us a good match? The good news is that your training will teach you everything you need to know to succeed on the job.

    But there are a few skills you should have from the get-go :

    • You're a fun and friendly person who values customers and takes absolute pride in everything you do.
    • Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
    • You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
    • And you're at least 16 years old - 18 with 2 years driving experience if you want to be a driver, along with a good driving record.
    • Looking for something in management? You must be at least 18, be able to pass the Company background check, and having some prior management experience is a plus.
    • Since you'll be working with food, a valid food-handler's card will be required.

    Keep in mind, this is just basic information. You'll find out more after you apply and chat with a manager!

    Last updated : 2024-04-01

  • 21 Days Ago

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Retail Customer Service Cashier
  • Love's Travel Stops & Country Stores
  • Prosser, WA FULL_TIME
  • Req ID: 434938 Address: 700 Wine Country Rd Prosser , WA , 99350 Benefits: * $16.28 - $17.00 p/hr * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance...
  • Just Posted

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Retail Customer Service Cashier
  • Love's
  • Prosser, WA FULL_TIME
  • Req ID: 434938 Address: 700 Wine Country Rd Prosser, WA, 99350 Benefits: * $16.28 - $17.00 p/hr * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance a...
  • Just Posted

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Customer Service Sales Representative
  • UniTrust Financial Group
  • Richland, WA FULL_TIME
  • Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experience Required) InsuraTec Services Group is seeking self-motivated and client-foc...
  • 4 Days Ago

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Customer Service Sales Specialist
  • UniTrust Financial Group
  • Richland, WA FULL_TIME
  • Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer service to clients inquiring about insurance products. Drive sales by assisting c...
  • 5 Days Ago

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Customer Service Representative
  • VCA
  • Richland, WA FULL_TIME
  • Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priori...
  • 6 Days Ago

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0 Customer Service Training Manager jobs found in Richland, WA area

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Registered Nurse - RN Case Manager
  • Professional Case Management
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/24/2024 12:00:00 AM

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Experienced Real Estate Agent
  • Berkshire Hathaway HomeServices Central Washington Real Estate
  • Benton City, WA
  • Job Description An Experienced Real Estate Agent is a professional with a proven track record in real estate sales. Frie...
  • 4/23/2024 12:00:00 AM

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Registered Nurse - RN Case Manager
  • Hiring Now!
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/23/2024 12:00:00 AM

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RN Case Manager - Paid Drive Time
  • Professional Case Management
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/23/2024 12:00:00 AM

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Independent Real Estate Agent
  • Berkshire Hathaway HomeServices Central Washington Real Estate
  • Benton City, WA
  • Job Description An Independent Real Estate Agent advises clients on every facet of the real estate sales and purchasing ...
  • 4/23/2024 12:00:00 AM

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Licensed Real Estate Listing Agent
  • Berkshire Hathaway HomeServices Central Washington Real Estate
  • Benton City, WA
  • Job Description A Licensed Real Estate Listing Agents not only lists and manages housing sales, they also network and co...
  • 4/23/2024 12:00:00 AM

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Real Estate Listing Agent
  • Berkshire Hathaway HomeServices Central Washington Real Estate
  • Benton City, WA
  • Job Description A Real Estate Listing Agent is responsible for consulting with clients on how to sell their home quickly...
  • 4/23/2024 12:00:00 AM

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Affordable Assistant Community Director
  • Fpi Management
  • Kennewick, WA
  • Multifamily Property Management The Assistant Community Director is fully accountable in assisting the Community Directo...
  • 4/21/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$90,731 to $137,385
Richland, Washington area prices
were up 2.9% from a year ago

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