Customer Service Training Manager jobs in Riverside, CA
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- Lever Implementation Training Environment
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Claremont, CA
FULL_TIME
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PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.
Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.
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THE LEVER STORY
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have reached our Series D, raising more than $120 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
California residents applying for positions at Lever can see our privacy policy here.
- 20 Days Ago
- Legacy Service Partners
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Murrieta, CA
FULL_TIME
- Exciting Opportunity Awaits You in HVAC Customer Service! Are you driven, goal-oriented, and ready to seize a new opportunity? If you're nodding with enthusiasm, then we're eager to connect with you! ...
- 20 Days Ago
- M & G Jewelers
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Rancho Cucamonga, CA
FULL_TIME
- Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to...
- 14 Days Ago
- M & G Jewelers
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Rancho Cucamonga, CA
FULL_TIME
- Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to...
- 14 Days Ago
- Freudenberg Oil & Gas LLC
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Fallbrook, CA
FULL_TIME
- Empowering people, creating technology. Responsibilities: To control the order process for regular ‘Standard’ orders and projects from new and established customers involving orders of high value, oft...
- 1 Month Ago
- Gold's Gym - SoCal
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Montclair, CA
FULL_TIME
- If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Why is it great to work here? Gold’s Gym Socal and its affiliated cl...
- 28 Days Ago
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- Riverside, CA
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0 Customer Service Training Manager jobs found in Riverside, CA area
- Radial
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Rialto, CA
- Job Description Job Description Operations Supervisor At Radial, our employees are the forefront of ecommerce, bringing ...
- 4/24/2024 12:00:00 AM
- Goodwill Southern California
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San Bernardino, CA
- Objective and Primary Responsibilities / Summary The Warehouse Work Experience Trainee is a temporary work experience po...
- 4/24/2024 12:00:00 AM
- San Bernardino City Unified School District
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San Bernardino, CA
- Salary: $22.95 - $27.92 Hourly Location : San Bernardino City Unified School District, CA Job Type: Most positions work ...
- 4/24/2024 12:00:00 AM
- Planned Parenthood of Orange and San Bernardino Counties
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San Bernardino, CA
- Additional Comp Info: Salary based on experience. Overview: Planned Parenthood of Orange and San Bernardino Counties has...
- 4/23/2024 12:00:00 AM
- California Department of Education
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Riverside, CA
- About the Employer The Riverside County Office of Education (RCOE) is a service agency supporting the county's 23 school...
- 4/21/2024 12:00:00 AM
- Riverside Personnel Services, Inc.
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Riverside, CA
- Job Description Job Description Lead Teacher, #38717 Position Type: Part-Time or Full-time, Direct-Hire Description: Thi...
- 4/20/2024 12:00:00 AM
- Caring Hearts Child Development Cent
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San Bernardino, CA
- Job Description Job Description At Caring Hearts Child Development Center, we nourish curiosity through purposeful exper...
- 4/20/2024 12:00:00 AM
- Spectrum Center Schools and Programs
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Jurupa Valley, CA
- 🚩 Starting Salary: $75,000 Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission ...
- 11/28/2023 12:00:00 AM
About Riverside, California
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