Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!
We work together to offer our customers a quality, hometown shopping experience, and your role will play a large part in accomplishing that mission. All associates share in many duties; however, we take the most pride in greeting our customers and offering them assistance.
Available Full & Part-Time Positions:
CUSTOMER SERVICE MANAGER (CSM) –As the customers' last point of contact, our CSMs ensure they can make their purchases quickly and efficiently while handling any concerns or questions. Sometimes, it's the last impression that matters the most. If you have a passion for serving customers and strong communication skills, this position may be perfect for you.
If you’ve never worked in this environment before, on-the-job training is available, and our team members will be here every step of the way while you journey from beginner to expert.
Candidate Qualifications:
· Exceptional customer service skills and a passion for serving others!
· Strong communication skills
· Cares about their community
· Wants to be part of a team
· 18 years of age or older
Benefits:
· Flexible schedule
· Weekly pay with direct deposit
· Opportunities for advancement
· Medical, dental, vision, life, and disability insurances
· 401(k) with company match
· Paid holiday, vacation, and sick leave (FT only)
· Paid bereavement and jury duty leave (FT only)
· Company paid life insurance (FT only)
· No cost counseling (Employee Assistance Network)
· Scholarship program for High School Seniors
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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