Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a full-time position with opportunities for growth and development.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and issue resolution
- Provide accurate information regarding product features, pricing, and promotions
- Upsell additional products or services to maximize sales opportunities
- Communicate effectively in both and English to assist bilingual customers
- Maintain customer records by updating account information and order details
- Analyze customer needs and recommend appropriate solutions
- Follow up with customers to ensure their concerns are resolved in a timely manner
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or sales is preferred
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency in Spanish and English is required
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong problem-solving skills and the ability to analyze customer needs
- Proficient in using computer systems and navigating various software applications
At our company, we value our employees and offer competitive benefits including health insurance, paid time off, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!
Please note that all positions at our company are paid positions.
Job Type: Full-time
Pay: $16.85 - $20.00 per hour
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Work Location: In person
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