Customer Service Training Manager jobs in San Jose, CA

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Supervision (50%) - Daily management of Service Coordinators toward achievement of KPI's and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

Work-in-process & invoice control (20%) - Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

Reporting/Recordkeeping (20%) - Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Experience - One to three years of relevant Service Coordination and/or Planning experience.

Education - High School diploma, some college preferred or equivalent

.

Skills - Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.

In return, we offer you

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

*Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
*Health insurance/ Dental insurance/ Vision insurance
*Competitive Paid time off
*Life & Disability insurance

Annual Bonus
*$100,000 - $130,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

City
Fremont

Recruiter
joseph.coleman@atlascopco.com

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.