Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Pauline's Automotive in Sebastopol, CA is looking to hire a full-time Service Advisor - Store Manager in Training. We pay $46,000-$150,000 per year including bonuses/commissions and provide great benefits including benefits that are given to all employees. We also offer medical, dental, vision, Aflac, 100% paid life insurance, a weekly company lunch, holiday parties, uniforms, paid time off (PTO) after one year, paid holidays, sick days after 90 days, a competitive pay structure, room for advancement, and training or certifications paid for by the owner. We also have a "game" each month where cash prizes are won! The typical schedule is Mon - Fri 8 am - 5 pm. Some OT may be required or offered.
ABOUT US
We are the trusted full-service auto repair and maintenance facility in the heart of Sebastopol, CA. As a dedicated team of automotive experts, we take pride in delivering top-notch car care and exceptional customer service to our valued friends and neighbors in Sebastopol and West County.
We go above and beyond for our employees just as we do for our customers. We believe in fostering a supportive and rewarding work environment, which is why we offer a host of exceptional benefits and perks. What sets us apart is our close-knit and welcoming company culture! Our owner, Kate, is readily accessible to all employees and attends monthly shop meetings to ensure an open line of communication. Our management follows an open-door policy, valuing every team member's input. We love our team and take pride in our shop's high integrity, going the extra mile to look out for everyone's best interests!
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