Customer Service Training Manager jobs in Santa Rosa, CA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Advisor - Store Manager in Training
  • Pauline’s Automotive
  • Sebastopol, CA FULL_TIME
  • Pauline's Automotive in Sebastopol, CA is looking to hire a full-time Service Advisor - Store Manager in Training. We pay $46,000-$150,000 per year including bonuses/commissions and provide great benefits including benefits that are given to all employees. We also offer medical, dental, vision, Aflac, 100% paid life insurance, a weekly company lunch, holiday parties, uniforms, paid time off (PTO) after one year, paid holidays, sick days after 90 days, a competitive pay structure, room for advancement, and training or certifications paid for by the owner. We also have a "game" each month where cash prizes are won! The typical schedule is Mon - Fri 8 am - 5 pm. Some OT may be required or offered.

     

    ABOUT US

    We are the trusted full-service auto repair and maintenance facility in the heart of Sebastopol, CA. As a dedicated team of automotive experts, we take pride in delivering top-notch car care and exceptional customer service to our valued friends and neighbors in Sebastopol and West County.

    We go above and beyond for our employees just as we do for our customers. We believe in fostering a supportive and rewarding work environment, which is why we offer a host of exceptional benefits and perks. What sets us apart is our close-knit and welcoming company culture! Our owner, Kate, is readily accessible to all employees and attends monthly shop meetings to ensure an open line of communication. Our management follows an open-door policy, valuing every team member's input. We love our team and take pride in our shop's high integrity, going the extra mile to look out for everyone's best interests!

     

    JOB RESPONSIBILITIES

    • Automotive service advising
    • Learning how our shop runs
    • Learning how to manage the shop

     

    QUALIFICATIONS

    • Sales proficiency
    • Some management experience
    • Auto experience is recommended but not required
    • Automotive service writing experience is preferred but not required

     

    If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application!

  • 1 Month Ago

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Manager, Customer Service and Scheduling
  • SMC Ltd.
  • Santa Rosa, CA FULL_TIME
  • SMC Ltd. was developed around a commitment to its people and customers. This continued as a global leader in contract manufacturing for medical device, diagnostics and drug delivery companies. Located...
  • 18 Days Ago

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Manager, Sales and Customer Service
  • Macy's Coddingtown
  • Santa Rosa, CA FULL_TIME
  • Key Accountabilities: Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency. Lead customer service in the store. Ens...
  • 1 Month Ago

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Auto Service Advisor - Automotive Manager in Training
  • Pauline’s Automotive
  • Sebastopol, CA FULL_TIME
  • Are you ready to accelerate your career in the automotive industry? Is becoming a vital link between skilled technicians and valued customers your aspiration? Welcome to Pauline's Automotive in scenic...
  • 1 Month Ago

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Customer Advisor (Santa Rosa)
  • Communication Service for the Deaf, Inc
  • Santa Rosa, CA FULL_TIME
  • DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
  • 3 Days Ago

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Case Manager
  • Life Skills Training and Educational Programs
  • Santa Rosa, CA OTHER
  • Job Details Job Location: Santa Rosa - Santa Rosa, CA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $26.00 - $28.00 Hourly Job Shift: Day Job Category: Nonprofit - Social Servi...
  • 9 Days Ago

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0 Customer Service Training Manager jobs found in Santa Rosa, CA area

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Tasting Room/Hospitality Lead
  • Bennett Lane Winery
  • Calistoga, CA
  • Job Description Job Description We are looking for a new team member to join our crew ! We have an opening for a Tasting...
  • 4/25/2024 12:00:00 AM

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Marine Mammal Apprentice Trainer - $17.00/HR - $18.00/HR
  • Six Flags Discovery Kingdom
  • Vallejo, CA
  • Primary Responsibilities: Prepares daily rations, feeds animals, and stores food according to schedule Duties Cleans and...
  • 4/24/2024 12:00:00 AM

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24-25 Middle School ELA Teacher
  • Caliber Public Schools
  • San Pablo, CA
  • Title: Middle School ELA Teacher Division: Upper School Location: Beta Academy (San Pablo)/ChangeMakers Academy (Vallejo...
  • 4/24/2024 12:00:00 AM

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Music Teacher (Middle School)
  • Making Waves Academy
  • San Pablo, CA
  • **We are currently hiring for the 2024-2025 school year** Job Description Title: Music Teacher Division: Middle School R...
  • 4/23/2024 12:00:00 AM

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Assistant Community Director
  • FPI Management, Inc.
  • Santa Rosa, CA
  • Company Description Multifamily Property Management Job Description The Assistant Community Director is fully accountabl...
  • 4/22/2024 12:00:00 AM

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Affordable Assistant Community Director
  • FPI Management, Inc.
  • Santa Rosa, CA
  • Company Description Multifamily Property Management Job Description The Assistant Community Director is fully accountabl...
  • 4/22/2024 12:00:00 AM

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24-25 Middle School Math Teacher
  • Caliber Public Schools
  • San Pablo, CA
  • Title: Middle School Math Teacher Division: Upper School Location: Beta Academy (San Pablo)/ChangeMakers Academy (Vallej...
  • 4/22/2024 12:00:00 AM

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Assistant Teacher
  • SESI Schools
  • Sebastopol, CA
  • Description Position at SESI Schools Why Join Us Are you looking for a new opportunity to make an impact in the lives of...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$95,121 to $144,033
Santa Rosa, California area prices
were up 2.5% from a year ago

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