Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
QuickChek is in growth mode! This position prepares qualified candidates for a current or future Food Service Manager position. The Food Service Manager is an integral part of QuickChek’s Fresh Food business. Expectations include ensuring the profitability of the food service and service beverage departments through effectively and efficiently leading a team to deliver Total Customer Dedication to our customers. The Food Service Manager is responsible for achieving sales and profit goals as well as maintaining control over perishable inventory while ensuring all safety and operating procedures are followed.
Training: This position requires the successful maintenance of high-performance standards during the specified training period. This will coincide with participation in a variety of learning activities and training disciplines designed to prepare for achieving Food Service Manager “ready” status. Only those with a "ready" status will be considered for promotion to a Food Service Manager position opening. If requirements are not met following training, there will be a reevaluation and/or a demotion in position and pay.
What’s in it for you?
Clear All
0 Customer Service Training Manager jobs found in Somerset, NJ area