Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Openwork is currently assisting a local client in their search to fill a Textile Customer Service Manager in Duncan, SC . As a Textile Customer Service Manager, you will be managing the technicians and assisting the sales teams.
Candidate will also provide the sales information to potential and existing customers.
Responsibilities for this Textile Customer Service Manager job include :
Qualifications :
extended international travel)
Shift & Schedule : First Shift 8 : 00 am - 5 : 00 pm Monday-Friday.
This is a perm placement with salary : $70,000-80,000 / year.
Click on Apply Now to be considered for this Textile Customer Service Manager job in Duncan, SC or you can visit our website openwork.
com to search for other opportunities that are currently available.
Last updated : 2024-04-03
Clear All
0 Customer Service Training Manager jobs found in Spartanburg, SC area