Customer Service Training Manager jobs in Spring Hill, FL

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service and Billing Manager
  • U.S. Water Services Corporation
  • Port Richey, FL FULL_TIME
  • U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 750 employees in twenty states.

    Customer Service and Billing Manager

    Company:

    • Office located in New Port Richey, Florida
    • Stable career in a recession-proof industry
    • In business since 2003

    Interview Process:

    • The first level is virtual with an In-Person follow-up.

    Major Duties and Responsibilities

    • Manages and maintains responsibility for the integrity and effective operation of all utility billing functions and analyzing data for billing activities, meter reading, cashiering, customer service, account maintenance, and collections functions.
    • Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving the department and the Company’s mission, objectives, and strategic plan.
    • Ability to multi-task and manage multiple projects concurrently while working with tight deadlines and shifting priorities.
    • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and report findings and takes necessary corrective action.
    • Ensures staff observe and comply with all Company mandated safety practices, rules, regulations, and protocols.
    • Effectively represent the department and the Company in meetings with governmental agencies; community groups; various businesses, professional, and regulatory organizations; and in meetings with individuals and Company stakeholders.
    • Provide support to ensure compliance with internal and external control standards and all mandatory regulatory and contractual requirements through the implementation and oversight, as well as through ongoing audits.
    • Stays abreast of new trends, innovations, and technological advancements in the utility billing field, analyzes all utility billing functions and processes, and designs and implements process improvement strategies for enhancing effectiveness and efficiency.
    • Ability to supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
    • Performs other duties as assigned and/or required.

    Knowledge, Skills, and Abilities:

    • Knowledge of business management and customer service functions.
    • Working knowledge of principles and practices of billing operations, meter reading, customer service, collections, accounting, and reporting.
    • Intermediate or advanced skill in Microsoft Office Products (Word, Outlook, PowerPoint, and Excel) and the ability to learn new software quickly.
    • Ability to prepare accurate utility billing related reports and analyses, with strong attention to detail.
    • Strong analytic, organizational, and communication skills.
    • Ability to build consensus through communication and shared decision-making.
    • Knowledge of operations, services, and activities of water and sewer utilities.
    • Administrative ability and skill in maintaining effective public relations; good judgement; tact and courtesy.
    • Ability to plan and supervise the work of large and diverse groups of employees. Leadership qualities needed to motivate and direct staff.
    • Ability to work independently on assignments with limited supervision, exercising personal initiative and making informed decisions based on established policies and procedures.

    Qualifications:

    • Bachelor’s degree in accounting, business administration or a related field, and five (5) years of progressively responsible customer service experience, including at least three (3) years in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge, skills, and ability to manage people.
    • Minimum of three (3) years of experience in call center management and/or billing, collections, and metering operations preferably in regulated utility.

    Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, health reimbursement arrangement (HRA), paid time off, holiday pay, floating holiday and 401(k) with company match.

    *Please note, applicants will be required to pass a background check.

    US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected status.

    Job Type: Full-time

    Pay: $74,500.00 - $100,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Paid training
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • Associate (Preferred)

    Experience:

    • Supervising: 3 years (Required)
    • customer service, billing, collections: 3 years (Preferred)

    Language:

    • Spanish (Preferred)

    License/Certification:

    • Driver's license (Required)

    Ability to Commute:

    • New Port Richey, FL 34652 (Preferred)

    Willingness to travel:

    • 25% (Required)

    Work Location: In person

  • Just Posted

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Utility Customer Service Manager
  • City of Clearwater
  • Clearwater, FL FULL_TIME
  • Salary See Position Description Location Clearwater, FL Job Type Full-time Department Utility Customer Service Job Number 2022-00245 Position Description TARGET ENTRY SALARY: $69,792 - $76,771 DOQPOSI...
  • 1 Month Ago

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Zaxby’s Customer Service Cashier
  • Zaxby's - BSBC Management Service LLC
  • Largo, FL PART_TIME,FULL_TIME
  • **Urgently hiring; STARTING WAGES UP TO $13.00 /HOUR - Based on availability and experience** Essential duties may include, but are not limited to the following: Extend a warm and friendly greeting to...
  • Just Posted

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Entry Level Customer Service Manager
  • NCOs Enterprise
  • Largo, FL FULL_TIME
  • Is being a part of a fun-filled environment something you have been searching for in a career? Are you tired of not being recognized for your strong work ethic? Do you want a place you can earn a grea...
  • 6 Days Ago

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Account Manager/Customer Service Representative
  • Fund&Grow
  • Spring, FL FULL_TIME
  • Fund&Grow, Inc. specializes in helping entrepreneurs and small businesses to fund their investments. Our Account Managers are responsible for acting as a liaison between the lenders and the clients we...
  • 11 Days Ago

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Entry Level Customer Service Manager
  • NCOs Enterprise
  • Pinellas Park, FL FULL_TIME
  • Is being a part of a fun-filled environment something you have been searching for in a career? Are you tired of not being recognized for your strong work ethic? Do you want a place you can earn a grea...
  • 12 Days Ago

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0 Customer Service Training Manager jobs found in Spring Hill, FL area

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Personal Training Manager in Training
  • Crunch Fitness - CR Holdings
  • New Port Richey, FL
  • Personal Training Manager in Training? Here We GROW Again! Are you a potential Personal Training Manager in Training and...
  • 3/28/2024 12:00:00 AM

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Personal Training Manager
  • Crunch Fitness - CR Holdings
  • Land O Lakes, FL
  • ?? Personal Training Manager? Here We GROW Again! Are you a potential Personal Training Manager and ready to leave avera...
  • 3/28/2024 12:00:00 AM

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Assistant Personal Training Manager
  • Crunch Fitness - CR Holdings
  • Wesley Chapel, FL
  • ?? Assistant Personal Training Manager? Here We GROW Again! Are you a potential Assistant Personal Training Manager and ...
  • 3/28/2024 12:00:00 AM

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District Personal Training Manager
  • Crunch Fitness - CR Holdings
  • Tampa, FL
  • District Personal Training Manager? Here We GROW Again! Are you a potential District Personal Training Manager and ready...
  • 3/28/2024 12:00:00 AM

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Assistant Teacher
  • Cornerstone Family Ministries Inc
  • Tampa, FL
  • Job Description Job Description GENERAL SUMMARY: Under the leadership/coaching of the Lead Teacher, Assistant Teacher In...
  • 3/28/2024 12:00:00 AM

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Adjunct Faculty, Graduate Nursing - MSN
  • South University
  • Tampa, FL
  • Adjunct Faculty, Graduate Nursing - MSN South University Tampa, FL, 4401 N. Himes Avenue, Tampa, Florida, United States ...
  • 3/27/2024 12:00:00 AM

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Superintendent - Build to Rent
  • Taylor Morrison
  • Tampa, FL
  • Job Description Job Description Job Description Summary As a BTR Superintendent - Build To Rent (“BTR”) working for Tayl...
  • 3/27/2024 12:00:00 AM

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Head Start Teacher Assistant
  • MID FLORIDA COMMUNITY SERVICES INC
  • Brooksville, FL
  • Job Details Job Location Brooksville Head Start - Brooksville, FL Position Type Full Time Education Level High School Sa...
  • 3/24/2024 12:00:00 AM

Spring Hill is a census-designated place (CDP) in Hernando County, Florida, United States. The population was 98,621 at the 2010 census, up from 69,078 at the 2000 census. The American Community Survey estimated the population in 2016 to be 111,189. Spring Hill belongs to Florida's Nature Coast region and is in the Tampa-St. Petersburg-Clearwater metro area. It is east of Hernando Beach, southwest of Brooksville, and north of Tampa. Spring Hill is located in southwestern Hernando County at 28°28′44″N 82°32′52″W / 28.47889°N 82.54778°W / 28.47889; -82.54778 (28.478929, & 82.547732). It is bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$81,011 to $122,665
Spring Hill, Florida area prices
were up 1.1% from a year ago

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