Customer Service Training Manager jobs in State College, PA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Logan, PA FULL_TIME
  • Why Choose Us?
    As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):
    When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

    WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
    • Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
    • Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, and regulatory requirements and can be safely transfused.
    • May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites.

    Standard Schedule:
    • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
    • The schedule is provided 2-3 weeks in advance.

    Pay Information:
    • Starting rate $16.55/ hour.

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
    • High school diploma or equivalent required.
    • Customer service experience and effective verbal communication skills are required.
    • A current, valid driver's license with good driving record is required.
    • DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
    • Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
    • Basic computer skills are required. Must be proficient with Microsoft Office applications.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
    • Prior healthcare or phlebotomy experience. (CNA, MA, EMT, etc.)
    • Prior leadership experience.

    BENEFITS FOR YOU:
    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you balance your home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learning.
    • Medical and dental Vision plans.
    • Health Spending Accounts & Flexible Spending Accounts.
    • PTO:  Starting at 15 days a year; based on FLSA status and tenure.
    • Holidays:  11 paid holidays comprised of six core holidays and five floating holidays.
    • 401K with match.
    • Paid Family Leave.
    • Employee Assistance.
    • Disability and Insurance: Short Long Term.
    • Service Awards and recognition.
     
    To be considered, you must apply online using this link:
    https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Altoona-PA/Blood-Collection-Staff-Customer-Service---Training-Provided_RC70599
  • 11 Days Ago

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Donor Center Phlebotomist/Customer Service - Training Provided
  • American Red Cross
  • Altoona, PA FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 15 Days Ago

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Donor Center Phlebotomist/Customer Service - Training Provided
  • American Red Cross
  • Altoona, PA FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 15 Days Ago

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Dental Lab Customer Service Manager
  • Dental Career Services
  • Mountaindale, PA FULL_TIME
  • Job Title: Customer Service Manager – Dental LabLocation: Lansdale, PABenefits: FullSalary: Depends on Experience – Starting at 30 per hourMUST HAVE WORKED IN A DENTAL LAB PRIOR AND UNDERSTAND ALL PRO...
  • 14 Days Ago

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Telephone Survey Representative
  • American Customer Care Inc
  • Altoona, PA FULL_TIME
  • **HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION**Hiring in ALTOONA, PA *PAID TRAINING-EQUIPMENT PROVIDED* Who we are: American Customer Care (ACC) is seeking to hire individuals who have a ...
  • Just Posted

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Service Coordinator/Case Manager - Early Intervention
  • Service Access & Management, Inc
  • Du Bois, PA FULL_TIME
  • Join Our Team! Are you passionate about making a difference in the lives of children and families? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity fo...
  • 2 Days Ago

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0 Customer Service Training Manager jobs found in State College, PA area

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Child Care Director
  • Eau Claire YMCA
  • State College, PA
  • - Child Care Director Location The State College Branch of the YMCA of Centre County is seeking a full-time Child Care D...
  • 4/26/2024 12:00:00 AM

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TeleSales Representative - Remote
  • InsuraTec Services Group
  • State College, PA
  • TeleSales Representative- Remote Job Description: Are you a self-motivated, driven individual with a passion for sales a...
  • 4/26/2024 12:00:00 AM

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Water & Wastewater Engineer (Mid-Level EIT or PE)
  • Herbert, Rowland & Grubic
  • State College, PA
  • HRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We ...
  • 4/26/2024 12:00:00 AM

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Cashier
  • Rural King Supply
  • State College, PA
  • Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associate...
  • 4/25/2024 12:00:00 AM

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Caregiver - Brookline SNF- CNA Certification Opportunity
  • Juniper Communities
  • State College, PA
  • Juniper Communities is an EEO employer - M/F/Vets/Disabled Now offering DailyPay, the ability to be paid on-demand, with...
  • 4/25/2024 12:00:00 AM

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Restoration Supervisor
  • BluSky
  • State College, PA
  • BluSky Restoration wants to hire YOU as a Restoration Supervisor. This position has a starting pay of up to $35 an hour,...
  • 4/25/2024 12:00:00 AM

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Restoration Technician
  • BluSky
  • State College, PA
  • BluSky Restoration wants to hire YOU as a full-time Restoration Technician. This position has a starting pay of up to $2...
  • 4/25/2024 12:00:00 AM

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Big Data Engineer (Databricks admin)
  • Hays Recruitment
  • Hays Investor Work for Hays About Us Find Us US EN For Job Seekers For Organizations Australia Austria Belgium Brazil Ca...
  • 4/24/2024 12:00:00 AM

State College is a home rule municipality in Centre County in the Commonwealth of Pennsylvania. It is the largest designated borough in Pennsylvania. It is the principal borough of the six municipalities that make up the State College area, the largest settlement in Centre County and one of the principal cities of the greater State College-DuBois Combined Statistical Area with a combined population of 236,577 as of the 2010 United States Census. In the 2010 census, the borough population was 42,034 with approximately 105,000 living in the borough plus the surrounding townships often referred ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$78,594 to $119,006
State College, Pennsylvania area prices
were up 1.5% from a year ago

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