Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job title: Manager - Business Operations
Location: 4040 Esplanade Way Tallahassee, FL 32311
Job summary:
Business Operations Specialist (2) - provide detailed desk procedures as well as overall business processes to the Contract Manager as the Department transitions from the current accounting and cash management system, (FLAIR) to the implementation of a cloud-hosted, modern financial management solution, (Florida PALM).
Project Management Specialist (1)- same duties as Business Ops Spec, with project supervisory duties.
WORK ENVIRONMENT: Professional Office / Cubicle
CANDIDATE RESPONSIBILITIES:
** Documenting current business processes, including face to face, phone, email or video conferencing communications
** Inventory, catalog and comprehensively document all existing roles, processes and procedures involved in the operation of the departments (Accounting, Budget, Disbursements, Finance, Revenue, and Reporting functions)
** Ability to draft precise and exhaustive procedures
Job Type: Contract
Schedule:
Ability to Relocate:
Work Location: In person
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