Customer Service Training Manager jobs in Toledo, OH
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- Medical Service Company
-
Monroe, MI
FULL_TIME
-
Position : Customer Service, CMN Location : Monroe, MI
Job Id : 1837 # of Openings : 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring : FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w / Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive / On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
General : As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.
Starting $16.50
Responsibilities and Duties :
- Review initial prescription for qualifying elements resulting in timely release of claims.
- Complete daily follow up processes on all CMNs assigned within the WIP states / RC worklist.
- Review possible renewal CMNs within the CMN review worklist.
- Manages the CMN renewal process and obtains all necessary documentation.
- Responsible for handling all outstanding held revenue related to CMNs for branches assigned.
- Manages phone calls related to CMNs.
- Other duties as assigned.
Qualifications : Education : Graduate of an accredited high school or GED equivalent. Experience / Knowledge / Skills / Physical Requirements :
- Ability to multi-task in a fast-paced environment
- Detail and team oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, the use of multiple applications simultaneously
- Knowledge of the HME / DME industry is preferred
Last updated : 2024-03-29
- 24 Days Ago
- Medical Service Company
-
Monroe, MI
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- 18 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 6 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 6 Days Ago
- True North
-
Whitehouse, OH
FULL_TIME
- The Store Manager is responsible for the day-to-day store operations. This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for givin...
- 12 Days Ago
- True North
-
Rossford, OH
FULL_TIME
- The Store Manager is responsible for the day-to-day store operations. This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for givin...
- 12 Days Ago
- Current Active Filter
- Toledo, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Training Manager jobs found in Toledo, OH area
About Toledo, Ohio
were up 1.3% from a year ago