Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Service Manager (Industrial Distribution, Inside Sales)
Location : Tucson, AZ, US, 85745
Company : 1100-Applied Industrial Technologies Customer service manager opportunity this is a great position with a global industrial distribution company.
Combine team leadership with service center operations.
In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products.
Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
Job Responsibilities
As Customer Service Manager, you will manage and lead / participate in day-to-day service center operations. This includes leadership for our team of customer service specialists, managing inventory, accounting, and analysis for business & process improvements.
This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include :
Managing internal service center operations to meet / exceed P&L objectives including inventory, AR / DSO, AP
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Hiring, training, and developing service center personnel
Managing inventory, receivables, expenses, and profit / loss accounting
Reviewing and completing monthly reports as well as overseeing petty cash balancing
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Creating a positive, dynamic, and fun work environment
Requirements
Build a team. Your mission is to meet / exceed sales goals (top line sales dollars and bottom line profits), by developing a productive, healthy environment where people want to succeed and grow personally and as a team.
As a Customer Service Manager, you should have strong business acumen, analytical & problem solving skills, accounting knowledge.
Strong administrative, project management, and mentoring abilities. Work hands on alongside the team to satisfy customer needs as well.
Use your ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include :
2 years of proven sales or customer service leadership / management experience in a business-to-business transactional environment.
Supervisory / management experience preferred
High school diploma or GED
Ability to lift up to 50 lbs.
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn
Organizational, multi-tasking, analytical skills
Sense of urgency, sense of humor
Industrial sales / distribution experience, preferred
ERP / SAP experience, a plus
Benefits
We are committed to your professional development and with ongoing training. Here is just some of what we have to offer :
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w / company match
Paid vacation, sick time, and company holidays, Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Applied Industrial Technologies (NYSE : AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.
com or call 216-426-4389 to let us know the nature of your request.
Nearest Major Market : Tucson
Job Segment : Service Manager, ERP, Manager, SAP, Customer Service, Technology, Management
Provider Description Enabled SAP as service provider
Last updated : 2024-04-23
Clear All
0 Customer Service Training Manager jobs found in Tucson, AZ area