Customer Service Training Manager jobs in West Palm Beach, FL

MaD Fitness Group, one of the nations largest, and most prolific franchisees of F45 Training is looking for our current and future leaders. With (32) open studios nationwide, (4) under construction/in presale and another 40-50 in active deployment we are the “Real Deal”. We have a master franchise agreement to open 100 locations. Many companies promise you growth, we NEED you to grow within our company. Studio Manager is just the beginning! Join us, grow with us and let us further your Fitness Career beyond what you thought was possible! Stuck in another fitness brand with no chance to move up? This is your opportunity. Reach out to us, we want to hear your story and we want to be teammates with you!

Key Responsibilities:

• Create, properly manage and exceed, all Sales and Operational budgets
• Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization
• Create an annual marketing plan for social media and community events
• Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
• Ensure a consistent sales effort is maintained at all times by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations
• Recruit, hire, train and deliver the onboarding program for all staff
• Maintain and grow the total membership base and oversee all aspects of the membership sales process
• Increase studio conversion rate and achieve client retention goals
• Drive client referral program
• Maintain top-notch cleanliness, appearance, and organization of the studio and inventory
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
• Ensure studio branding by adhering to company guidelines and values
• Maintain strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
• Manage and oversee all day-to-day operations and overall studio performance.

Qualifications:

• Bachelor’s Degree or equivalent work experience, required
• 2 years of proven sales leadership in the Health & Fitness industry required
• Personal Training Certification through a nationally recognized organization preferred
• CPR/AED/First Aid Certification preferred
• 3 years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, disciplining, and terminating
• Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Ability to work independently and collaborate with Studio Owner, Sales Associates, and client
• Highly organized with the ability to prioritize and meet deadlines
• Computer proficiency with MS Office programs and MindBody Online, as well as various media platforms

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What gym do you work for, or have you worked for in the past?

Experience:

• sales: 3 years (Preferred)

Ability to Relocate:

• Delray Beach, FL 33446: Relocate before starting work (Required)

Work Location: In person