Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview
Pay: Starting at $18.00/hr.
Work with a purpose! Lindsey State Jail located in Jacksboro, Tx. is now hiring career-minded people to assist with securing the safety of our community while positively impacting the lives of those on the inside.
Job title: Assistant Food Service Manager
Facility name: Lindsey State Jail
Location: 1620 FM 3344 Jacksboro, TX 76458
Work schedule: Full-time, 12 hours shift with 3/2 Schedule
Benefit package includes:
Job responsibilities: Directly supervises the production supervisor, line supervisors, correctional officer staff and offenders assigned to the dining room. Responsible for the management of food services, which includes the offender dining hall and special food services in compliance with Management & Training Corporation (MTC) and Texas Department of Criminal Justice (TDCJ) directives.
Essential functions:
It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.
Education/Experience requirements:
Post Hire Requirements: Must successfully complete annual in-service training requirements and pass an annual background check, both of which must be approved by TDCJ.
Why: Make a real difference every day by helping to change lives.
Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.
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