Customer Service Training Manager jobs in Wichita Falls, TX

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Food Service Manager
  • Management & Training Corporation
  • Jacksboro, TX FULL_TIME
  • Overview

    Pay: Starting at $18.00/hr.

    Work with a purpose! Lindsey State Jail located in Jacksboro, Tx. is now hiring career-minded people to assist with securing the safety of our community while positively impacting the lives of those on the inside.

    Job title: Assistant Food Service Manager

    Facility name: Lindsey State Jail

    Location: 1620 FM 3344 Jacksboro, TX 76458

    Work schedule: Full-time, 12 hours shift with 3/2 Schedule

    Benefit package includes:

    • Health/dental/vision/life insurance
    • 401(k) with company match
    • Paid time off (PTO)
    • 9 paid holidays
    • Career advancement assistance
    • Opportunities for job advancement

    Job responsibilities: Directly supervises the production supervisor, line supervisors, correctional officer staff and offenders assigned to the dining room. Responsible for the management of food services, which includes the offender dining hall and special food services in compliance with Management & Training Corporation (MTC) and Texas Department of Criminal Justice (TDCJ) directives.

    Essential functions:

    • Maintains kitchen equipment in orderly workable condition. Ensure work area is safe, clean, and sanitary.
    • Ensure count and control of all kitchen tools. Provide an accurate count of all control items at the beginning and end of each shift.
    • Supervise offenders in preparation of meals required.
    • Mop, scrub, refinish and spot clean kitchen floors.
    • Clean, sanitize, and deodorize rest rooms.
    • Ensure counts are performed accurately for all offenders assigned to the kitchen.
    • Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques.
    • Maintain accountability of offenders and property; Adhere to safety practices.

    It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

    Education/Experience requirements:

    • Graduation from an accredited senior high school or equivalent or GED. One (1) year full-time, wage-earning experience in correctional, commercial, or institutional food preparation Or food service management experience or eighteen (18) months of correctional custody law enforcement experience. Valid driver’s license in the state of Texas with an acceptable driving record.

    Post Hire Requirements: Must successfully complete annual in-service training requirements and pass an annual background check, both of which must be approved by TDCJ.

    Why: Make a real difference every day by helping to change lives.

    Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

  • 1 Month Ago

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Customer Service Manager
  • Hayden Berend Insurance Agency
  • Wichita Falls, TX FULL_TIME
  • **Job Summary:** We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interact...
  • 5 Days Ago

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Customer Service Manager
  • Vexus Fiber
  • Wichita Falls, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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FOOD SERVICE WORKER
  • US Air Education and Training Command
  • Sheppard AFB, TX FULL_TIME
  • Duties Performs duties which include, but are not limited to. the following: sets up server line/equipment and expos all food to be delivered to customers. Prepares minor made-to-order food items such...
  • 6 Days Ago

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FOOD SERVICE WORKER (BARISTA)
  • US Air Education and Training Command
  • Sheppard AFB, TX FULL_TIME
  • Duties Operates limited coffee operations. Prepares a limited variety of hot beverages such as cappuccinos, brewed coffees, lattes, expressos, hot chocolate and ect by selecting proper ingredients and...
  • 1 Month Ago

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Manager in Training
  • Waste Connections
  • Iowa Park, TX FULL_TIME
  • Are you a self-starter and have an entrepreneurial spirit? Waste Connections is looking to bring on a Manager in Training, to develop into one of our future leaders. We are a decentralized company in ...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in Wichita Falls, TX area

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Sr. Director, Applied Research
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Applied Research Overview: At Capital One, we...
  • 4/22/2024 12:00:00 AM

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Applied Researcher I
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Applied Researcher I Overview: At Capital One, we are creat...
  • 4/22/2024 12:00:00 AM

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Senior Machine Learning Engineer (Python)
  • Capital One
  • Wichita Falls, TX
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Machine Learning Engineer (Python) As a Ca...
  • 4/22/2024 12:00:00 AM

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Sr. Distinguished Applied Researcher
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Distinguished Applied Researcher Overview: At Capital O...
  • 4/22/2024 12:00:00 AM

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Payment Card Industry (PCI) Security Advisor, Principal Associate
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Payment Card Industry (PCI) Security Advisor, Principal Ass...
  • 4/22/2024 12:00:00 AM

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Distinguished Applied Researcher
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Distinguished Applied Researcher Overview: At Capital One, ...
  • 4/22/2024 12:00:00 AM

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Principal Associate, CSOC Analyst
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Principal Associate, CSOC Analyst Capital One is looking fo...
  • 4/22/2024 12:00:00 AM

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CURRICULUM & EDUCATION TECHNOLOGY SPECIALIST
  • Air Education and Training Command
  • Sheppard Afb, TX
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/20/2024 12:00:00 AM

Wichita Falls (/ˈwɪtʃɪtɑː/ WITCH-i-taw) is a city in and the county seat of Wichita County, Texas, United States. It is the principal city of the Wichita Falls Metropolitan Statistical Area, which encompasses all of Archer, Clay, and Wichita Counties. According to the 2010 census, it had a population of 104,553, making it the 38th-most populous city in Texas. In addition, its central business district is 5 miles (8 km) from Sheppard Air Force Base, which is home to the Air Force's largest technical training wing and the Euro-NATO Joint Jet Pilot Training program, the world's only multinationa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$77,733 to $117,703
Wichita Falls, Texas area prices
were up 1.2% from a year ago

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