Customer Service Training Manager jobs in York, PA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Manager in Training
  • CIOCCA MANAGEMENT COMPANY INC
  • York, PA FULL_TIME
  • Description

    Are you looking to take your career to the next level? We have an immediate opening for an energetic, enthusiastic and highly motivated professional to join our growing and dynamic team! Join Ciocca Automotive’s exclusive Manager in Training Program! At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!


    Qualifications:

    • 5 years of related experience in an automotive service management position preferred
    • 2 years of sales experience preferred
    • High school diploma or higher education
    • Valid driver's license and clean driving record

    Responsibilities:

    • Possesses a high energy level throughout the workday
    • Ability to work in a fast-paced environment
    • Outgoing with a friendly personality, especially while handling objections
    • Have strong customer service skills
    • Excellent leadership skills
    • Exceptional communication and interpersonal skills
    • Strong work ethic focused on the Service business and personal growth
    • Work with all departments to include Service and deliver a great customer experience

    What we offer:

    • Annual salary: $75,000-$85,000
    • Full Time
    • PTO and holidays
    • 401(K) retirement plan with company matching
    • Competitive compensation; industry leading pay plans
    • The top insurance program in the industry including medical, dental, prescription and vision
    • Advancement within the Ciocca Automotive Family
    • Employee discounts: purchases, repair, service, wash

    At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!


    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • 26 Days Ago

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Customer Service/Advisor
  • Quality Service Center
  • York, PA FULL_TIME
  • Here is something for the right person who’s looking for a work - life balance and who wants to be part of a great automotive team. Are you a people person? Are people just naturally drawn to you? Wou...
  • 8 Days Ago

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Assistant Manager- Customer Service
  • Home Climates Inc.
  • Elizabethtown, PA FULL_TIME
  • We are ACTIVELY HIRING,TODAYWe Want YOU! Home Climates has an opportunity for a multi-talented Assistant Manager/ Customer service professional who is a team player that will thrive in a fast-paced an...
  • 9 Days Ago

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BRAND NEW OFFC HIRING 45 FT POSITIONS! CANVASSERS UP TO $100 PER ENROLLMENT
  • Global Customer Solutions
  • York, PA PART_TIME,FULL_TIME
  • BRAND NEW OFFICE IN MECHANICSBURG, PA IS NOW HIRING LIKE CRAZY FOR FULL-TIME ENROLLMENT AGENTS AND MANAGERS FOR OUR RESIDENTIAL AND COMMERCIAL DIVISION! Earn a fast-track bonus up to $1000 your 1st 30...
  • 30 Days Ago

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Tire Service Manager
  • Service Tire Truck Center Inc
  • York, PA FULL_TIME
  • Position Overview Supervises all functions of service department personnel and activities. Responsible for delivering prompt, courteous and professional service to customers. Essential Job Functions (...
  • 1 Month Ago

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Manager in Training
  • Domino's
  • York, PA FULL_TIME
  • Company DescriptionWe are a large scale, locally owned and operated franchise of Domino’s Pizza.Job DescriptionDomino's is number 1!! Yes, we are the Number One Pizza Company in the World! ! We are a ...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in York, PA area

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Director of Special Education
  • Vista Autism Services
  • Hershey, PA
  • Job Description Job Description SUMMARY The Director of Special Education is responsible for providing school leadership...
  • 4/23/2024 12:00:00 AM

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Assistant Professor of Law - Commonwealth Law School
  • Widener University
  • Harrisburg, PA
  • Assistant Professor of Law - Commonwealth Law School Job no: 493119 Work type: Faculty (Tenure track) Location: Harrisbu...
  • 4/23/2024 12:00:00 AM

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Service Apprentice
  • YorkHoist
  • York, PA
  • Job Description Job Description Job Description: We are looking for multiple highly motivated Service Apprentices to joi...
  • 4/22/2024 12:00:00 AM

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Child Care Director
  • Hansel & Gretel Early Learning Center
  • Harrisburg, PA
  • Overview: At Hansel & Gretel Early Learning Center, every day brings something new. As a center director, we want you to...
  • 4/22/2024 12:00:00 AM

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Pennsylvania College Advising Corps (PCAC) Adviser
  • Franklin & Marshall College
  • Lancaster, PA
  • Job Description: The College Advising Corps in Pennsylvania places recent college graduates in partner high schools to s...
  • 4/22/2024 12:00:00 AM

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ESL Teacher
  • SESI Schools
  • Lancaster, PA
  • Description Position at SESI Schools About UsThe Buehrle Academy is operated by Specialized Education Services, Inc. (SE...
  • 4/22/2024 12:00:00 AM

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Child Care Assistant Director/Teacher
  • Kindercademy Ltd
  • Dillsburg, PA
  • Job Description Job Description Kindercademy Early Learning Center has been in operation for over 40 years. Serving chil...
  • 4/21/2024 12:00:00 AM

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Child Care Director
  • Hansel & Gretel Early Learning Center
  • Harrisburg, PA
  • Overview: At Hansel & Gretel Early Learning Center, every day brings something new. As a center director, we want you to...
  • 4/20/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$84,017 to $127,218
York, Pennsylvania area prices
were up 1.5% from a year ago

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