Customs Officer jobs in Orange, CA

The Customs Account Representative  is responsible for high-traffic office needs and must maintain excellent time management skills with a proven track record of setting and meeting ambitious goals in a Consultative atmosphere. We’re looking for a candidate with experience who can answer contacts, allocate material resources efficiently, communicate with pet parents and coordinate with other departments on time-sensitive call center needs. 

Key Responsibilities 

• Actively engage with customers to personalize custom dog diet needs for custom meals. 

• Learn and apply pet nutrition knowledge and JFFD product knowledge to share with pet parents. 

• Establish and maintain Customer Relationships; provide quality follow-up and ongoing support for customers 

• Collaborate with Veterinary team to ensure all customers are aware of JFFD and benefits 

• Communicates insights/ideas to manager to help customs achieve its targets 

• Work through and assist with new product introductions while working with our customs vet formulation teams 

• Assists with quality assessment reviews with our Vet staff 

• Participate as part of new hire training classes as a subject matter expert in the field of Nutrition for dogs and customer service. 

• Other tasks and duties as assigned by manager 

Required Skills/Abilities: 

• Possesses the ability to communicate effectively in person, over the phone, live chat, email, SMS (text messaging), social media, and video chats. 

• Has strong leadership skills and the ability to work with others to resolve customer complaints. 

• Exhibits self-motivation, the ability to multitask and pay close attention to small details. 

• Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise. 

• Exhibits the ability to prioritize tasks and complete them in a high-pressure environment. 

• Displays the ability to work in a collaborative and team-oriented environment. 

• 2 years sales experience

Qualifications 

• Passionate and motivated to make a difference in the health and lives of dogs and cats 

• Retail or consultative experience; pet nutrition experience a plus 

• Skilled at assessing needs, sharing features and benefits of products, overcoming objections, and wrapping up productive consults 

• Able to help customers in one contact 

• Strong interpersonal skills 

• Drive to meet and exceed goals 

• Empathetic to our Pet Parent’s situations 

• Strong time management and organizational skills 

• Veterinary experience a plus 

• Strongly prefer a four-year degree and require a High School Diploma or equivalent. 

• 3 years previous experience delivering excellent customer service in a call center environment 

•    Dynamic, changing environment – JFFD is a place of change and change must be embraced professionally. 

• In person role, must be present in the Irvine office. 

Travel Requirements