Durable Medical Equipment (DME) Assistant Job Description
The Jordan-Young Institute is a prominent multi-sub-specialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time Durable Medical Equipment (DME) Assistant. We are a high-volume practice committed to serving our patients with excellent customer service. We are looking for an experienced, highly organized, DME Assistant. Services include orthopedic surgery, neurosurgery, physiatry, and physical therapy.
- Greet patients in a prompt, courteous, and professional manner
- Perform the sizing, fitting, patient education, and distribution of DME items in accordance with physician orders.
- Educates the patient on the proper care and usage of the DME items.
- Responsible for the completion and communication of patient agreement forms
- Responsible for the completion, communication, and collection of patient financial obligation
- Maintain compliant and comprehensive documentation for all DME distributed
- Responsible for DME inventory management including tracking, ordering, stocking, and organization
- Communicate suggestions for DME product, operational efficiency, and patient experience improvements to the DME Coordinator
- Performs functions required for prior authorization, eligibility, and verification of DME products
- Responsible for directing and monitoring the operations of Durable Medical Supplies (DME) so that the goals of the company are consistently and successfully achieved. Ensuring the effective performance of the company
Qualifications:
- Understanding of DME equipment: type, sizing, and purpose
- General understanding of anatomy, pathology, and biomechanics
- Patient Experience Focused
- Skilled Multi-tasker
- Experience in a clinical setting, with at least 1 year of employment experience as a DME Assistant.
- Dedication to patient satisfaction and teamwork with excellent public relations and customer service skills. Demonstrates a positive attitude and professional demeanor.
- Is dependable and flexible; takes initiative and follows through.
- Excellent problem-solving skills, with knowledge of anatomy and medical terminology, and basic insurance knowledge.
- EMR experience required, preferably Epic.
Physical Demands:
- Frequent bending, stooping, carrying lifting up to 20 lbs.
- Use of computer – keyboard, telephone, scanner, copier
Education:
- High school or equivalent (Required)
- Degree or College course work in Kinesiology preferred
Job Type: Full-time