Data Center Director directs and optimizes all operations of a data center facility to ensure data performance, availability, and security. Designs operating procedures and policies for installing, configuring, and maintaining servers, networks, and storage systems within a data center to maximize operational efficiency. Being a Data Center Director monitors environmental conditions to ensure optimal temperature, humidity, and power supply to prevent downtime and protect hardware from damage. Ensures timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Additionally, Data Center Director coordinates with outside teams to identify and implement new systems to support existing and future business needs. Requires a bachelor's degree. Typically reports to senior management. The Data Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Data Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Team Lead - Customer Service Center
Naval Support Activity - Millington, TN 38053
100% On-Site
SDS is currently hiring Team Leads to support a Navy command in Millington, TN. As an SDS Customer Service Center Team Lead, you will be part of a motivated and high achieving team who provides customer service support to US Navy personnel across the world. The successful candidate will have a strong knowledge of all processes and transactions conducted by the CSC. They will have in-depth knowledge of the management tools used by Floor Leads and the work, personal conduct, and dress code requirements set forth by SDS. The successful candidate will be expected to conduct QA of transactions being performed during their shift. Leads will be available for any shift and understand that overtime during Peak Board Season is a requirement of the position. Duties include, but are not limited to:
Providing customer support by answering general Navy personnel questions via telephone and email
Leading a team of customer service center representatives during a specific shift
Providing daily status updates to the Program Manager
Scanning, printing and reviewing Navy personnel documentation to ensure accuracy and completeness
Entering data from customer interactions into Customer Relationship Management (CRM) system
Escalating service requests to necessary subject matter experts as required
Utilizing a knowledge base to provide solutions for customers
\nStrategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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0 Data Center Director jobs found in Southaven, MS area