Data Control Clerk jobs in Atlanta, GA

We are seeking a highly motivated and self-managed individual to work as a Production Control Specialist that will be responsible for maintaining the production IT systems in a 24x7x365 environment. The Production Control Specialist will work with customer facing implementation and project managers and multiple programming and production teams, being responsible for order scheduling & work order development.

Responsibilities:

• Monitoring the processing of all scheduled production jobs and file transfers within predefined Service Level Agreement’s. 
• Monitor all back office systems and jobs to ensure they are performing as expected.
• Complete processing checklists, daily job completion reports and shift hand off reports.
• Performing conventional troubleshooting and resolution. 
• Performing incident management on advanced production systems documenting incident tickets in detail and escalating to developers, network and server support resources. Learn how to resolve complex tickets.
• Interacting with various IT teams and operational partners including vendors.
• Maintaining a working knowledge of all production applications, processes and systems by documenting all:
• Job/file transfer schedules
• Job start and finish times
• Average run times
• Job start and restart procedures and any dependencies associated with the jobs
• Resolution to issues
• Incident escalation contact information
• Providing management with suggestions on how to improve processes and job run times.
• Supporting after-hours service desk assistance as required.
• Be proactive with potential problems and follow through with result.
• Reacts to change productively and handles other tasks as assigned.
• Promote safety and correct unsafe work practices.
• Every employee of Pinnacle regardless of job or role has a responsibility to security and processing integrity.