Data Security Director jobs in Des Moines, IA

Data Security Director oversees operations of a team responsible for protecting data from unauthorized users. Develops policies and procedures for identifying, reporting, and resolving security violations. Being a Data Security Director may require a bachelor's degree in area of specialty. Typically reports to a top management. The Data Security Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Data Security Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Technical Product Support
  • Data Intensity
  • Hyderabad, IA FULL_TIME
  • As the Director of Technical Product Support, you will be responsible for overseeing the technical support operations for our managed services portfolio. You will lead a team of support professionals, collaborate with internal and external stakeholders, and drive continuous improvement initiatives to enhance customer satisfaction. Your expertise in technical support, customer relationship management, and team leadership will contribute to the success of our managed services division.

     

    Together with:

    • Lead and manage the technical support team, ensuring prompt and effective resolution of customer issues and inquiries.
    • Establish and enforce support processes, standards, and service level agreements (SLAs) to meet customer expectations.
    • Collaborate with cross-functional teams, including engineering, operations, and sales, to resolve complex technical issues and escalate as needed.
    • Implement and leverage support tools, systems, and technologies to optimize support operations and enhance customer experience.
    • Provide leadership, guidance, and coaching to the technical support team, fostering a culture of excellence and continuous improvement.
    • Set performance objectives, conduct performance evaluations, and identify training and development needs.
    • Mentor team members, empowering them to enhance their technical skills and deliver exceptional customer service.
    • Foster collaboration, knowledge sharing, and teamwork within the technical support team and across departments.
    • Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact for technical support-related matters.
    • Collaborate with customers to understand their specific needs, provide proactive support, and ensure customer satisfaction.
    • Conduct regular customer reviews, analyze support metrics, and implement strategies to improve customer experience and retention.
    • Identify opportunities for upselling or cross-selling additional services to customers and collaborate with sales teams to drive revenue growth.
    • Analyze support processes and workflows, identifying areas for improvement and implementing best practices to drive operational efficiency.
    • Monitor support metrics and KPIs, track trends, and implement corrective actions to optimize support performance and customer satisfaction.
    • Collaborate with product management and engineering teams to provide customer feedback and contribute to product enhancements and roadmap planning.
    • Stay updated with industry trends, emerging technologies, and best practices in technical support to drive innovation and continuous improvement.
    • Collaborate with internal stakeholders, including sales, product management, and engineering, to align support strategies with business goals and customer needs.
    • Engage with external partners and vendors to ensure effective collaboration and resolution of support-related issues.
    • Participate in cross-functional meetings, projects, and initiatives to represent the technical support function and provide insights and recommendations.

     

     

     

    In combination with:

    • Bachelor's degree in computer science, engineering, or a related field. MBA or advanced degree is a plus.
    • Proven track record of leading and managing technical support operations, delivering exceptional customer service, and driving customer satisfaction.
    • Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
    • Excellent communication, negotiation, and relationship-building abilities.
    • Solid technical background with a good understanding of enterprise software, data management, and cloud

     

    You are the best candidate if you have:

    • 10 years of experience in technical support, customer support, or related roles, preferably in the managed services or enterprise software industry.

     

     

    Our benefits and fun:

    • Flexible working schedule  
    • Competitive Health Benefits  
    • Employee Recognition Program  

     

    Our application procedure:

    • Interested in this vacancy? Click Apply and send us your resume immediately!

     

    Details:

    • Location: Hyderabad, India
    • Department: GOC
    • Position Title: Director of Technical Product Support

     

     

     

  • 16 Days Ago

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Associate Director of Technology Consulting
  • Data Intensity
  • Gachibowli, IA FULL_TIME
  • Reporting directly to the CFO, the IT Director is responsible for planning, overseeing, and executing the company’s information technology strategy including managing projects, overseeing day-to-day o...
  • 18 Days Ago

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Data Center Security Officers - $19.50-$21.50
  • Securitas Security Services
  • Des Moines, IA FULL_TIME
  • Data Center Security Officers - $19.50-$21.50 – Full Time Location: West Des Moines, IA At Securitas, we are leading the transformation of the security industry globally. We have business operations i...
  • 13 Days Ago

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Remote Data Entry Operator
  • Reliable Security Services
  • Des Moines, IA OTHER
  • We are seeking a detail-oriented and organized individual to join our team as a Data Entry Operator. As a Data Entry Operator, you will be responsible for inputting various forms of data into our comp...
  • 6 Days Ago

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Data Security Analyst/Engineer
  • Impact Solutions Inc
  • Des Moines, IA FULL_TIME
  • We have a full-time, direct hire (FTE) opportunity for a Data Security Analyst! No C2C.Someone in Iowa would be great, BUT we are open to fully remote if you meet the job requirements AND you have ins...
  • 17 Days Ago

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Data Administration Team Lead
  • Data Intensity
  • Gachibowli, IA FULL_TIME
  • As a Senior Database Administrator with Data Intensity, your goal will be to provide consistent, high-quality service and support to our customers. You will be expected to maintain a high level of com...
  • 18 Days Ago

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0 Data Security Director jobs found in Des Moines, IA area

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Security Officer II
  • Hy-Vee, Inc.
  • West Des Moines, IA
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/17/2024 12:00:00 AM

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Cook
  • Wesleychoice
  • Des Moines, IA
  • **Cook** **Campus** Wesley Des Moines **Location:** Des Moines, WA Bring your passion for serving older, active adults c...
  • 3/17/2024 12:00:00 AM

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Physician PRN
  • Concentra
  • Urbandale, IA
  • Overview: Are you looking for a physician practice with a family environment, but with the benefits and support a large ...
  • 3/16/2024 12:00:00 AM

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Asst Director-Engineering
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do We're looking for an Assistant Director of Engineering to lead our Cloud Financial Management practice wi...
  • 3/15/2024 12:00:00 AM

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Director, Specialty Clinical Solutions- REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Prime Therapeutics Director, Specialty Clinical Solutions- REMOTE Des Moines , Iowa Apply Now Our work matters. We help ...
  • 3/15/2024 12:00:00 AM

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JSEC Client Account and Solutions Director - REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Jacobs JSEC Client Account and Solutions Director - REMOTE Des Moines , Iowa Apply Now Within the Divergent Solutions (D...
  • 3/15/2024 12:00:00 AM

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Administrative Assistant 2 - Investigative Assistant
  • State of Iowa
  • Des Moines, IA
  • Salary : $47,008.00 - $69,118.40 Annually Location : Des Moines - 50321 - Polk County, IA Job Type: Full-time Job Number...
  • 3/15/2024 12:00:00 AM

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Retail Pharmacy Intern
  • Hy-Vee
  • Windsor Heights, IA
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Data Security Director jobs
$142,715 to $192,955
Des Moines, Iowa area prices
were up 0.8% from a year ago

Data Security Director in Advance, NC
Manage and maintain an efficient Security Operations Center that includes around the clock operations.
March 04, 2020
Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company's reputation.
March 17, 2020
Provide cyber security leadership and technical guidance to both the Cyber Security Team as well as other areas of IT and the business.
April 19, 2020