Dealer Relationship Manager jobs in Toledo, OH

Compensation Data

Salary ranges from $95,000-$120,000 based on skills and experience.

Purpose of the position

Develop service dealer and partner network in support of Hiab customers. Provide guidance, training, and support to dealers on the organization's Services products, and drive dealer metrics and performance. Maintains working knowledge of Services products and programs, and ensures that dealer organizations comply with organizational policies and standards.

Main tasks and responsibilities

• Develop service dealer and partner network to support Hiab customers and compliment Hiab direct service organization
• Dealer and partner onboarding process and execution
• Drive parts, contract and other service product sales through Hiab Service dealer network
• Manage service coverage in geographical area through optimizing (service) dealer network
• Identify customers (dealerships) in defined Regions, evaluate and recruit new dealers or partners
• Managing dealer Services agreements and renewal process in collaboration with legal team
• Make regular visits to dealers to identify sales opportunities
• Responsible for target setting and develop performance of service dealer network
• Manages process and prepares documents for dealer/partner contracting and termination
• Oversee Business Management activities of dealer network timely within forecast planning, dealer standards
• Managing internet appointment leads via inbound and outbound calls and emails
• Dealer Performance operating standard measurement audit process and site selection for expanding dealer operations
• Develop dealer service offering in cooperation with dealer service network and Hiab Service Division
• Coordinate with Services and Sales Operations the activities related to dealer improvement
• Coordinate regular meetings to review department activities, provide reports into SalesForce and other reports as required by management
• Coordinate with technical support/training, warranty, and parts sales teams
• 50-75% travel required
• Other duties as assigned or required

What you’ll need to succeed

Education:

• Bachelor’s Degree in business, marketing, economics or related field

Working experience:

• 5 years of experience in service sales or industrial goods sales in the automotive or agricultural industry
• Industrial sales representative experience

Skills and competencies:

• Excellent written and verbal communication skills
• Superb interpersonal skills, including the ability to quickly build rapport with customers
• Experience using computers for a variety of tasks
• Competency in Google applications including Slides, Sheets, Docs and GMail
• Able to work comfortably in a fast paced and modern environment
• Customer Service mindset, Motivation for Sales and Closing Skills
• (Basic) business understanding and knowledge of KPI and customer success criteria

Personal attributes or qualities:

• Extrovert and open-minded
• Curious and eager to develop
• Competitive and “challenger” type sales
• Wanting to make “a difference”

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!
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