Decision Support Manager jobs in Amarillo, TX

Join our dynamic IT team as a Farm Support Technician. Aurora Organic Dairy, a vertically integrated organic dairy is hiring for a Farm Support technician, and we have a full time opening at the following locations:

Pepper Dairy and Heifer Farm - Dublin, TX

Coldwater Dairy Farm - Stratford, TX

Purpose:

The Farm Support Technician will be primarily responsible for the day-to-day company IT needs with primary focus at the assigned farm location. The Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within AOD’s desktop computing and multi-site environments.

Essential Responsibilities:

• Install, diagnose, repair, and upgrade PC hardware and software for optimal performance.
• Troubleshoot issues in person, by phone, or email; collaborate with third-party vendors.
• Record service desk inquiries in the ticketing system.
• Install and configure IT software and equipment, including desktop PCs, laptops, cell phones, and VOIP systems.
• Recommend proactive solutions for upcoming IT needs.
• Collaborate with farm staff for routine maintenance scheduling.
• Maintain computer inventory and control IT assets.
• Conduct new hire office setup and provide hardware and software training.
• Work with third-party IT vendors to resolve network and VOIP issues.
• Support testing and deployment of new applications and systems.
• Use power tools for Ethernet cable installation and testing.
• Collaborate with the IT team for network reliability, security, and performance.
• Maintain and upgrade server rooms and network cabinets.
• Document network configurations and changes.
• Execute special projects as requested by IT management.
• Populate and update the AOD IT Knowledgebase.
• Maintain effective verbal communication skills.
• Interact with vendor support to resolve technical issues.
• Attend internal training and meetings to stay updated on technology.
• Provide back-up support to other IT members.
• Participate in on call rotation, including weekend coverage.
• Travel to remote locations

Knowledge & Experience:

• Bachelor’s degree or equivalent combination of education and experience required.
• 2 years’ experience with Office365
• 2 years’ experience with Microsoft Windows Operating Systems.
• 2 years’ experience with Microsoft Server Operating Systems.
• Knowledge of basic WAN/LAN troubleshooting
• Technical aptitude for problem solving both software and hardware issues.
• Experience resolving Windows-based software and hardware issues, including basic PC and printer troubleshooting.
• Knowledge of basic troubleshooting.
• Experience providing excellent customer service.
• Demonstrate positive, collaborate and professional communications.
• Must possess a reliable mode of transportation.

Physical Requirements:

• Must be able to follow safety protocols in an industrial and farm environment. Must be able to lift 50 pounds