Decision Support Manager jobs in Rochester, MN

Decision Support Manager manages a team of decision support staff to deliver high-quality solutions. Updates the upper management on decision support findings on regular basis. Being a Decision Support Manager coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. Requires a bachelor's degree in a related area. Additionally, Decision Support Manager typically reports to a director. The Decision Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Decision Support Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative RST
  • Signature Flight Support Corporation
  • Mantorville, MN FULL_TIME

  • Job Description

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. 

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

    A CSR is expected to:

    • Work as part of a team to provide everyone with a friendly welcome to Signature.
      Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
    • Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
    • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
    • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
    • Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors.
    • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
    • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
      Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
    • Assist pilots with access to airport and weather information, portals and computers.
    • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
    • Abide by emergency response procedures when/if critical events occur.
    • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
    • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
    • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
    • Create accurate records pertaining to time worked and activities and services performed.

    Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, 



    Job Responsibilities
     

    The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

    • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
    • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
    • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
    • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
    • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
    • Operate a multi-line telephone and use the company-approved greeting.
    • Drive cars, vans or other shuttles in some locations, where applicable.
    • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
    • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
    • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
    • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
    • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
    • Ability to prioritize and perform multiple tasks simultaneously.
    • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
    • Ability to read small print.

    Job Qualifications

    To qualify for this position, applicants and those in the role must have:

    • High School diploma or general education degree (GED)
    • Minimum of 18 years of age.
    • A valid state license is required where applicable (based on locations where driving is required).
    • A professional appearance
    • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.
    • Must be legally authorized to work in the country of employment.
    • Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules.
    • Strong verbal and written English communication skills.
    • Ability to work flexible schedules and in various weather conditions.
    • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
    • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
    • Preferred: knowledge of radio procedures and protocols.

    Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

     

     


    About Us

    From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

         Our Benefits:

    • Medical/prescription drug, dental, and vision Insurance
    • Health Savings Account
    • Flexible Spending Accounts
    • Life Insurance
    • Disability Insurance
    • 401(k)
    • Critical Illness, Hospital Indemnity and Accident Insurance
    • Identity Theft and Legal Services
    • Paid time off
    • Paid Maternity Leave
    • Tuition reimbursement 
    • Training and Development
    • Employee Assistance Program (EAP) & Perks


    About the Company:
    Signature Flight Support Corporation


    Signature Flight Support has grown to become the world's largest network of Fixed Base Operations (FBOs). With over 200 locations providing consistent, exceptional service, Signature's worldwide network of FBOs delivers essential support services for business and private aviation, including refueling, hangarage, maintenance, repair and overhaul, and a variety of other world-class amenities with exceptional customer service.

    Company Size:
    5,000 to 9,999 employees


    Industry:
    Travel, Transportation and Tourism


    Founded:
    0


    Website:
    https://www.signatureflight.com/


  • 15 Days Ago

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Customer Service Representative RST
  • Signature Flight Support Corporation
  • Byron, MN FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 15 Days Ago

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Customer Service Representative RST
  • Signature Flight Support Corporation
  • Plainview, MN FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 15 Days Ago

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Customer Service Representative RST
  • Signature Flight Support Corporation
  • Rochester, MN FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 15 Days Ago

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Customer Service Representative RST
  • Signature Flight Support Corporation
  • Elgin, MN FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 16 Days Ago

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Children's Long Term Support Case Manager/Social Worker
  • Buffalo County, WI
  • Alma, WI FULL_TIME
  • Buffalo County is hiring for a full-time Children’s Long-Term Support Case Manager / Social Worker to work at our Courthouse located in Alma, WI Purpose of Position: The purpose of this position is to...
  • 23 Days Ago

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0 Decision Support Manager jobs found in Rochester, MN area

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Associate Branch Manager, Forward Hire, Rochester MN
  • WELLS FARGO BANK
  • Rochester, MN
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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KFC General Manager
  • KFC
  • Rochester, MN
  • At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serv...
  • 3/27/2024 12:00:00 AM

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KFC General Manager
  • KFC
  • Rochester, MN
  • At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serv...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Austin, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

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KFC General Manager
  • KFC
  • Austin, MN
  • At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serv...
  • 3/27/2024 12:00:00 AM

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Vice President and General Manager
  • Georgia Association of Broadcaster
  • Rochester, MN
  • **Vice President and General Manager** You are here: - Vice President and General Manager As an ABC6 News (KAAL-TV) empl...
  • 3/25/2024 12:00:00 AM

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Market President
  • Manufacturers Bank & Trust
  • Rochester, MN
  • Job Description Job Description MBT Bank is seeking an experienced Bank Market President to lead our Rochester, MN locat...
  • 3/24/2024 12:00:00 AM

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Dining Services Department Manager
  • Healthcare Services Group, Inc.
  • SAINT CHARLES, MN
  • Additional Information: #NowHiring Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner manag...
  • 3/11/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Decision Support Manager jobs
$116,513 to $153,536
Rochester, Minnesota area prices
were up 1.3% from a year ago

Decision Support Manager in Utica, NY
Both the University of Vermont PROMIS system (for medical decision making) and the Carnegie Mellon ZOG/KMS system (for military and business decision making) were decision support systems which also were major breakthroughs in user interface research.
December 19, 2019
Decision Support Manager in Pittsfield, MA
Management’s goal must be to provide these staff with the training, tools, techniques, data, environment, and other forms of support they need to be successful in the quest for value.
January 04, 2020
Decision Support Manager in Rock Island, IL
“The amount of information we need to understand is getting so untenable that it’s unreasonable to expect the average clinician to integrate all of it into their decision-making effectively and reliably,” said Dr.
January 02, 2020