IT Support Specialist
Ryan Fireprotection is looking for an IT Support Specialist to support the Director of IT in our growing organization. The right candidate will look forward to new challenges and work independently to research and solve those challenges efficiently. They will genuinely enjoy working directly with fellow employees to help them solve their IT challenges with the ability to communicate technical items to non-technical people.
This position reports to the IT Director, who will share the ongoing vision and direction of our growing Company during the interview process. This person understands that there is room to learn and grow.
We will expect this role to work in-person out of our Noblesville, IN or Indianapolis, IN offices (or a hybrid of both), as those are our headquarters, and we are passionate about you getting to know the people you’re supporting in the organization.
This is a full-time salaried position, and the compensation will range based on experience. We are looking for someone with a minimum of 2 years of relevant experience in an IT support role.
Please check the job duties in the description below and apply if this position seems like a good fit for you!
Employee Support – these are some tasks you will spend working with colleagues:
- Provide first contact support of incoming requests to ensure courteous, timely, and effective resolution of employee’s issues
- Identify, troubleshoot, resolve, and document employee’s issues and requests
- Assist users over the phone, in-person, and remotely using multiple platforms
- Install new software, hardware, and drivers and updating existing as needed
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
- Provide technical documentation for configurations and procedure
- Mobile Support:
- Procurement of devices
- Remote Management (MDM experience preferred)
- Knowledge and experience troubleshooting, supporting, and configuring Apple iOS (iphone/ipad) in an enterprise environment
System Support - these are some tasks you will work on independently:
- Diagnose & solve problems with a wide variety of technology
- Administration of Active Directory, Microsoft Azure, Microsoft365, EndPoints, firewalls, backups, phone systems, and any other IT-related systems
- Identify, report, and respond to potential security threats
- Management of network firewalls and switches
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
- Research, design and deploy new solutions required by fellow colleagues
- Knowledge of wired and wireless networks, including configuration, maintenance, and troubleshooting
Additional Skills:
- Ability to communicate technical issues to technical and non-technical employees
- Ability to organize, prioritize, and meet established deadlines
- Quick analytic response to resolve issues in any situation
- Self-motivated and willing to learn, as well as always find the solution
- Minimum 2 years of relevant experience in a help desk/IT support role
- An IT related college or technical degree preferred (or equivalent relevant experience)
- Travel to other office locations as needed to troubleshoot issues or assist in-person