Decision Support Specialist jobs in Helena, MT

• BCorp Certified- We care about the trails we wear our footwear.
• Join us as we continue to grow our brand globally!
• Great work environment with amazing office perks- ask us for more details

About Obōz…
Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside Bozeman = Obōz.
True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.

About the role…
The Day to day responsibilities include of the IT Support Specialist based in our office in Bozeman, Montana include:

Desktop Support

• Service and support the Oboz head office by managing all IT issues and requests.
• Support Rip Curl US and the Canada office – by addressing support tickets.
• On-board and off-board laptops and other IT tools for new and existing employees

Service

• Excellent customer service – meeting/exceeding communicated SLAs/response times.
• A high level of technical support is required.
• Strong familiarity with Microsoft O365 software. D365 experience a plus.
• Build solid relationships with all internal customers.
• Problem resolution should be proactive.

Projects / Other

• Liaison with external support vendors to manage service delivery and support to ensure this is completed to a satisfactory level.
• Effectively communicate to all customers, both internal and external.
• Participate and support KMD and/or brand-level IT initiatives (laptop refresh, software changes, etc.)

About you…

• Ability to work autonomously – given direct supervisor will be based in San Clemente, CA
• Troubleshooting skills and critical thinking are required to diagnose and resolve IT issues.
• Ability to communicate with internal consumers in non-technical terms so they understand the process/steps to resolve issues.
• Continuous improvement is a critical part of this role. Providing feedback to the US IT Manager and developing documentation will enable us to continually strive to provide better services across the business for all customers.

How to apply…
Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz is committed to a diverse, equitable and inclusive workplace. Please submit your CV