Decision Support Specialist jobs in New London, CT

Position Summary:

This position is responsible for providing labor support for various positions supported by the Support Operations department.

Primary Duties and Responsibilities: includes but not limited to:

• Performs cashiering functions during events in various departments including; Cashiering Operations, Events, Food and Beverage, Retail and Transportation
• Performs Food and Beverage jobs including; Attendant, Houseperson, Host and Server
• Performs as a member of Events Security to provide service and safety to our guests
• Performs Transportation jobs including: Valet Dispatcher, Traffic Controller and Coat Room Attendant
• Performs company jobs in Events, Promotions, Marketing, Human Resources and Sports and Entertainment

Secondary Duties and Responsibilities:

• Delivers outstanding guest service with a friendly, positive and helpful attitude
• Develops the appropriate job knowledge and task mastery of assigned positions
• Ability to make sound judgments and decisions within department guidelines
• Works closely with department supervisors and managers to assist with daily activities
• Maintains the safety and security of patrons, performers and tour personnel throughout the property
• Communicates in a clear, concise and professional manner in verbal, written and radio communications
• Prepares, sorts, keeps count and arranges inventory for gift distributions
• Uses computer software to register guests in a quick and professional manner
• Executes principle of SMART; detection of false identification
• Directs vehicular traffic in parking lots and garages throughout the property

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be able to effectively communicate in English
• Thorough knowledge of point of sale system and cash handling accuracy
• Previous customer service experience or experience dealing with the public
• Must have a valid driver’s license and be insurable through the company rider

Competencies: Incumbent will master the following competencies while in this position:

• Good communication skills
• Good organizational and multi-tasking skills
• Friendly, positive and outgoing personality

Training Requirements:

• Varies depending on job assignment
• Knowledge of department policies and procedures
• Knowledge of the property and its offerings
• Knowledge of the arena’s emergency evacuation plan

Physical Demands and Work Environment:

• Must be able to work in a high energy environment with smoke, loud noises and low lighting
• Must be able to lift up to 50 lbs.
• Must be able to stand, walk and climb stairs for extended periods of time
• Must be able to work outside in various weather conditions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.