Decision Support Specialist jobs in Somerset, NJ

L3 Application Support Specialist

1 About the Program

MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

2 The Role
To continue our growth, we are hiring new talents. To work on our ERP Agency system, enriching its functionality and developing new modules as it is deployed worldwide. The team will build high-quality, innovative, and fully performing software that complies with our coding standards and technical design.

Within this team, we are looking for a IT Product Specialist / Level 3 Application Support which mission is to recommend and facilitate the design, development, rollout, run and evolutions of OneVision Agency modules, to meet the company’s strategic objectives and business requirements as well as implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day to day application care for our international clients. Some tasks may require testing user interface (not code testing).

This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2019 and newer). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).

Key Responsibilities:

Contribution within L3 support

• ​In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system.
• Manage the dependencies of the Product Backlog with other Products.
• Be an active contributor in production release as well as for migration and transition.
• Support the Key Users in testing activities, providing guidance and listening to their enquiries.
• Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency.
• Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.
• Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.
• Should keep self-updated with the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.
• Position to be filled in Warren, NJ
• Availability for travel may be required after gaining sufficient knowledge.

Qualifications and Experience:

- Understanding client–server application architecture

- Knowledge of Windows Server 2019 and newer

- Ability to write SQL queries

- Proficiency in usage of SQL Server Management Studio

- Experience in software configuration and testing

- Understanding of IT security concepts

- Customer Service Oriented

Optional Requirements:

-Shipping or accounting knowledge at a functional or business unit level

- Basic knowledge of Networking, Active Directory

- Previous support experience for Windows services and APIs

Education level:

• Recent colleague graduate (BA)

Or

• High School graduates with sufficient industry/filed experience

Job Type: Full-time

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Township of Warren, NJ 07059: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Township of Warren, NJ 07059

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:

Work Location: In person