Decision Support Specialist jobs in Springfield, MO

Overview: We are seeking a Support Specialist to join our team in Salem, AR. As a Support Specialist, you will provide technical assistance and support to our internal users. This is a great opportunity for someone with strong technical skills and a passion for customer service to contribute to our IT infrastructure and ensure smooth operations.

SUMMARY: Work with both technical professionals and end-users to render assistance on a wide range of technical issues. Responsible and accountable for workstation/peripheral technical support including specification, procurement, configuration, deployment and maintenance of all workstation hardware/software, peripherals and printers in support of the organization. Administering call tracking and all incoming calls, distributing service calls, and providing hands-on support where required.

Responsibilities:
Diagnose and resolve software and hardware issues, including operating systems and a wide range of software applications. Take ownership of end-user support issues and maintain a first class level of customer support service. Apply expert knowledge to specify, procure, image, test and validate, deploy, troubleshoot, and maintain computer workstations, mobile devices, and peripherals (including printers, scanners, drives, and carts). Accurately record, update and document requests/calls using the established call tracking system. Coordinate/perform all workstation hardware installation, configuration, testing, and troubleshooting including connectivity, cable dressing, peripherals, and accessories. Document work performed, issue resolution information, and follow-up communications related to all work tickets. Set-up user accounts and profiles, including adds/changes and remove requests. Performs other duties as assigned.

Qualifications: Education: High School diploma or equivalent with applicable technical/college education or adequate experience providing the required skills. Experience: Minimum 2 years of experience in workstation technical support or Associates degree in related field of study including hardware/software installation skills. Certifications: Windows desktop OS certification preferred. Other: Working knowledge of current deployments of Windows OS or VMware, and hardware & software troubleshooting skills.

Must be a self-starter who is able to identify technical needs, take action and troubleshoot under pressure. Able to work intelligently with vendors on technical matters. Ability to manage multiple projects and interact professionally with vendors, staff and stakeholders. Must possess excellent verbal and written communication skills.

We offer competitive compensation and benefits packages. Join our team and contribute to our mission of providing exceptional technical support to our internal users.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: In person